Client Experience Specialist

We are sharing a specialised part-time consulting opportunity for experienced retail and clienteling professionals with backgrounds in retail sales, luxury goods, client advisory, personal shopping, and other customer-facing sales environments. This role focuses on reviewing and evaluating retail and clienteling-related documents and work products for quality, accuracy, relevance, and professional soundness. Selected professionals will apply practical retail and client-facing sales experience to assess materials, identify issues, and provide clear, structured feedback. Key Responsibilities Retail & Clienteling Review Review retail and clienteling materials for accuracy, completeness, and professional quality Assess whether recommendations reflect realistic customer-facing sales environments Evaluate client engagement, relationship-building, and service approaches Identify inconsistencies, impractical recommendations, or missing information Apply professional judgement grounded in real-world retail experience Client Advisory & Relationship Management Evaluate materials involving customer relationships and personalised client service Review approaches to client engagement, follow-up, and relationship development Assess whether recommendations appropriately reflect customer needs and preferences Identify gaps in service quality or client communication Evaluate clienteling practices for practicality and effectiveness Retail Sales Review sales-related strategies, scenarios, and supporting materials Assess customer-facing sales approaches for relevance and professional quality Evaluate recommendations related to product presentation, customer interaction, and sales execution Identify weaknesses in sales reasoning or service delivery Apply practical judgement from retail and client-facing environments Luxury & Premium Retail Review materials related to luxury goods and high-touch customer experiences Assess whether service approaches reflect appropriate standards of client care Evaluate personalised selling and relationship-management practices Identify inconsistencies in customer experience or client communication Review materials for relevance to premium and luxury retail environments Document & Spreadsheet Review Review retail-related documents and spreadsheets for accuracy and consistency Assess tables, calculations, supporting information, and written analyses Identify missing data, inconsistencies, or presentation issues Evaluate whether information supports stated conclusions Maintain strong attention to detail across work products Presentation Review Review PowerPoint presentations for clarity, structure, and professional quality Assess messaging, organisation, and information hierarchy Identify inconsistencies or presentation issues Evaluate whether recommendations are communicated effectively Review materials against defined project guidelines Structured Evaluation & Feedback Assess assigned work products against defined quality standards Identify substantive retail, clienteling, sales, analytical, and presentation issues Distinguish material concerns from minor editorial issues Provide clear, concise, and actionable written feedback Apply evaluation criteria consistently across assignments Ideal Profile Bachelor's degree or higher At least 2+ years of relevant professional experience in retail, luxury goods, clienteling, personal shopping, or another client-facing sales environment Experience as a Client Advisor, Retail Sales Associate, Luxury Sales Professional, Personal Shopper , or similar professional Strong understanding of customer engagement, client relationships, and retail sales Strong analytical and document-review skills Strong written communication skills High attention to detail and ability to follow structured guidelines Strong proficiency with Excel, PowerPoint, and Word Comfortable reviewing varied retail and client-facing work products Able to work independently and provide precise professional feedback Engagement Details Part-time independent contractor engagement Fully remote Applicants must be based in the United States, Europe, United Kingdom, or Canada Compensation: $70–$150/hour Flexible scheduling based on project requirements Work focuses on retail, clienteling, customer-facing sales, document review, and structured evaluation Projects may be extended, shortened, or concluded based on project needs and performance Work must be completed without using confidential or proprietary information belonging to any employer, client, institution, or other third party H1-B and STEM OPT support is unavailable for this engagement About the Platform This opportunity is available through 24-MAG LLC. 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