Corporate Affairs, Director - Global Customer Capabilities & Innovation

Career Category Corporate Services

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Corporate Affairs, Director, Global Customer Capabilities & Innovation

What you will do

Let’s do this. Let’s change the world. In this vital role you will lead strategic communications for a global organization focused on advancing customer capabilities, connecting data and technology, innovation, and enterprise transformation. Reporting to the Associate Vice President, Corporate Affairs, Global Markets & Policy, this leader will develop and execute integrated communication strategies that elevate GCCI's impact, strengthen stakeholder engagement, and drive adoption of innovative capabilities across Global Markets.

The role serves as a key communications partner to GCCI leadership, helping articulate vision, demonstrate business value, and build understanding of how customer-centric capabilities, analytics, technology, and innovation enable stronger brand strategy and more impactful customer engagement worldwide. The Director will work across a highly matrixed global environment to communicate priorities, showcase impact, and support organizational transformation.

Responsibilities:

• Develop and execute communication strategies to drive awareness and adoption of global customer capabilities.

• Partner with senior leaders to translate business priorities into clear, compelling communications.

• Create executive messaging, organizational updates, and change management communications.

• Highlight success stories and best practices that demonstrate business impact.

• Drive stakeholder engagement and alignment across capability-building initiatives.

• Lead communications for innovation, technology, data transformation, and new ways of working.

• Develop narratives linking innovation investments to customer and commercial outcomes.

• Launch campaigns that promote experimentation, knowledge sharing, and solution adoption.

• Partner across business, analytics, technology, and capability teams to communicate strategic priorities and milestones.

• Measure communication effectiveness and optimize engagement strategies.

• Align GCCI communications with broader Global Markets & Policy objectives.

• Develop integrated communication plans aligned with enterprise and organizational goals.

• Support executive visibility, thought leadership, and key stakeholder engagement.

• Ensure consistent messaging across regions and functions through global collaboration.

• Elevate organizational achievements internally and externally, as appropriate.

• Serve as a trusted communications advisor to senior leaders on change and transformation initiatives.

• Influence and build alignment across highly matrixed global teams.

• Foster collaboration across communications, business, technology, analytics, policy, and market teams.

• Manage external agency/vendor partnerships and communications resources.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The strategic communications professional we seek is a proactive, trusted advisor with these qualifications.

Basic Qualifications:

Doctorate degree and 4 years of strategic communications, corporate affairs, public affairs, change communications, or related experience.

OR

Master’s degree and 7 years of strategic communications, corporate affairs, public affairs, change communications, or related experience.

OR

Bachelor’s degree and 9 years of strategic communications, corporate affairs, public affairs, change communications, or related experience.

Preferred Qualifications:

• 10+ years of strategic communications, corporate affairs, public affairs, change communications, or related experience.

• Experience supporting global commercial, technology/innovation, or transformation communications initiatives.

• Strong executive communications, leadership visibility, and storytelling capabilities.

• Demonstrated success leading complex, enterprise-wide communication programs, both internally and externally.

• Experience driving communications that support organizational change and capability adoption.

• Ability to operate successfully in a global, matrixed organization.

• Understanding of a highly regulated industry, ideally pharmaceuticals, biotechnology or healthcare.

• Proven ability to lead complex projects from strategy through execution with minimal oversight.

• Strong business acumen with the ability to align communications strategies to business priorities.

• Experience developing strategic communications plans and simplifying complex topics into compelling narratives.

• Proactive, self-driven leader who anticipates needs and drives results.

• Demonstrated success influencing and building relationships across matrixed organizations.

• Intellectual curiosity and adaptability to learn new business areas, technologies, and communications approaches.

• Experience leveraging emerging technologies and innovative communication tools to enhance impact.

• Ability to manage multiple priorities in a fast-paced, evolving environment.

• Strong track record of ownership, accountability, and delivering high-quality results.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

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Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Sponsorship

Sponsorship for this role is not guaranteed.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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