售后经理

Oversee aftersales technical support for Xpeng’s Australian dealer network, drive dealer service compliance, CSI improvement and EV aftermarket standardisation across Northern Australia.

ROLE SUMMARY

The primary function of the Regional Service Manager is to support the dealer network with technical guidance. This includes but is not limited to dealer visits to perform:

• Customer vehicle repair inspections
• Day-to-day operational support and dealer in-dealer training (systems, product etc)
• CSI – dealer improvement process reviews
• Dealer quality service and repair audits
• In-person at dealer meetings with customers to provide great CX and show Red Carpet Leadership to our dealer network
• Warranty spot check audits
• Verification that dealers are adhering to the EV Australian Standards
• Ensuring dealers have enrolled with the Australian Automotive Service and Repair Authority (AASRA) - Fit and proper person check.
• Making sure dealer staff are completing the required Dealer training programs that are available from ANZ
• Carry out technical investigations in conjunction with HO to rectify field technical and quality concerns.

Additional note for this position: This role is an important and unique role in that XPENG are a scaling business; the role is based in the Northern Region Office (QLD) and is primarily responsible for the Northern portfolio of dealers during the mid to long term. However, initially (first 12-18 months) will have a requirement to support QLD, NT, NSW & ACT. Specifically interstate travel, sometimes at short notice for customer concerns will be required. After 12-18 months the role will taper back to focus on QLD and NT.

KEY RESPONSIBILITIES:

• Deliver on-site & remote technical guidance, repair audits, warranty spot checks and in-dealer training (product/system/EV)
• Manage new dealer onboarding training, ensure AASRA registration, Australian EV standard compliance & mandatory ANZ training completion
• Host regular dealer foreman meetings, distribute technical bulletins & recall notices; coordinate with HQ to investigate field quality/technical issues
• Attend formal customer case meetings to lift CX and execute brand premium service standards

THE SUCCESSFUL CANDIDATE WILL HAVE:

• Deep EV technical knowledge (battery, modern vehicle diagnostics) + proven OEM aftersales & dealer network management background
• Strong CSI, warranty & workshop compliance experience; excellent dealer relationship & cross-stakeholder communication skills