Senior Program/Project Manager- Home Lending Regulatory Program Management Office

Job Description

Join our Home Lending Regulatory Program Management Office as a Project Manager and take ownership of complex, high-impact regulatory and investor-driven projects. We’re seeking a results-oriented leader with deep mortgage experience, advanced communication and technical skills, and a passion for delivering meaningful outcomes in a fast-paced, challenging environment. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.

 

As a Project Manager- Home Lending Regulatory in the Program Management Office (PMO), you will play a pivotal role in delivering projects that are essential to our business and industry and you’ll collaborate with cross-functional teams, guiding initiatives from initial planning through to successful completion. This is a dynamic, fast-paced environment where your strategic thinking, attention to detail, and ability to navigate ambiguity will be highly valued and you’ll facilitate impactful working sessions, prepare executive materials, and ensure all project documentation meets audit and compliance standards. You will also coordinate resources across multiple projects and may involve managing staff as the team evolves.

 

• Lead the planning, execution, and delivery of complex regulatory and investor-driven projects in Home Lending.
• Develop project roadmaps and detailed task plans to ensure timely delivery with compliance deadlines.
• Facilitate cross-functional sessions to review new regulations, identify impacts, and define business requirements.
• Assign and track project tasks, drive accountability, and escalate risks or issues as needed.
• Prepare and present clear, concise updates and materials for executive audiences and governance meetings.
• Ensure strict adherence to the PMO’s project management framework, maintaining comprehensive, audit-ready documentation.
• Thrive in a culture of transparency, continuous feedback, and process improvement.
• Delegate tasks efficiently, clarify roles and responsibilities, and seek support when needed to meet project goals.
• Represent the PMO’s brand through polished communication, leadership, and consistent professionalism.

 

Required qualifications, capabilities, and skills

• Bachelor’s-level education or equivalent work experience.
• Seasoned experience leading complex projects or programs, ideally in home lending, mortgage servicing, or financial services.
• Strong understanding of project management methodologies and experience working within a structured, controlled framework.
• Proven ability to deliver results under tight deadlines and shifting priorities, and comfortable navigating ambiguity, adapting to change, and maintaining focus on outcomes.
• Exceptional verbal and written communication skills, with experience preparing and delivering presentations to senior leaders and skilled at facilitating large meetings, building consensus, and translating complex requirements into actionable plans.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Project), with the ability to create executive-level materials and manage complex project documentation.
• High attention to detail, strong organizational skills, and a disciplined approach to planning and documentation, and able to hold others accountable, resolve conflicts, and escalate issues when necessary.

 

Preferred qualifications, capabilities, and skills

• Seasoned project or program management experience in home lending, mortgage servicing, or financial services.
• Professional certifications such as PMP, Lean Six Sigma, Agile, or Scrum Master.
• Demonstrated experience working with geographically distributed and culturally diverse teams.
• Familiar with regulatory audits and compliance documentation.
• Experienced with process improvement, automation, or digital transformation initiatives.
• Prior leadership experience with potential for future people management.
• Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

For many, owning a home is the ultimate dream and we’re here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.