Patient Service Rep I

Patient Service Rep I - 95500Northern Light Maine Coast Hospital | US:ME:Ellsworth | Administrative Support | Full TimeSalary range- $17.00-$21.45 USDDescriptionThe compensation range listed reflects the range Northern Light Health anticipates relying on in setting the wages for the position. The range may not necessarily include all additional compensation elements available, such as differentials, incentive programs and benefits.Northern Light Maine Coast HospitalDepartment: OB-GYN ClinicPosition is located: Northern Light Maine Coast HospitalWork Type: Full TimeHours Per Week: 40 Hours per WeekWork Schedule: 7:00 AM to 7:30 PMExempt: NoSummary: The Patient Representative performs diversified duties which include but are not limited to: greeting patients, answering telephones, scheduling patients, outpatient registration duties, cashier duties, hospital charges, insurance referrals, transcription duties, filing duties, chart preparation duties, and any special duties assigned by the Office/Clinic Manager.Responsibilities:Performs clerical duties in assigned work areas as directed by the Office Manager.Receives and processes phone and written messages in a polite and timely manner, channels them appropriately.Greets and registers outpatients courteously and efficiently.Documents patients arrival time and places chart for nursing. This includes informing patient of the appropriate wait time.Schedules patient appointments using Meditech/CWS including cancellations and rescheduling.Schedules referral appointment per provider in a timely manner, including all aspects such as insurance referral, informing patient, sending correspondence.Knowledge of letter printing process for the clinic regarding appointments, no show letters and qued letters.Reschedules appointments appropriately using the Meditech/EAR/CWS systems.Maintains accurate and efficient filing of forms, order requests and patient charts.Prepares waivers and assures accuracy for all types of insurances depending upon procedure.Photocopies materials as needed or requested including accurate date input.Demonstrates knowledge of proper utilization other Meditech/EAR/CWS systems as required by the position and asks questions about system as appropriate.Involved and knowledgeable regarding CIR, registry initiatives of the office/clinic.Treats and interacts professionally with patients and their families with respect and dignity and provides explanations and verbal reassurances, as necessary.Other Information:Competencies and SkillsBehaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.EducationRequired High School Diploma/General Educational Development (GED)Required Experience1 year/years of Relevant Work ExperienceWorking ConditionsNeed to drive to perform responsible duties.Lifting, moving and loading less than 20 pounds.Prolonged periods of sitting.Northern Light Maine Coast Hospital in Ellsworth, Maine is a full-service hospital, serving both Hancock and western Washington Counties. Our 64-bed facility provides emergency, primary and specialty care, acute inpatient, diagnostic, birthing, and surgical services. At Maine Coast Hospital, we dedicate ourselves to providing exceptional medical care with the personal touch and convenience only a community hospital can offer. Maine Coast has earned both national and state recognition for patient safety, outcomes, and patient satisfaction. Maine Coast Hospital is a member of Northern Light Health, an integrated statewide health delivery system that is raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state. Northern Light Health offers a broad range of services, including nine hospitals, primary care and specialty physician practices, long-term care, home health and hospice agencies, and emergency ground and air transport.The Ellsworth community is a short drive to the scenic Maine coast and is near Acadia National Park with mountains and exceptional year-round recreation including hiking, biking, fishing, hunting, boating, skiing, golf, and more. Our neighborhoods are safe, friendly, and have outstanding schools. Enjoy the best of both worlds, practicing at a smaller community hospital in one of the most beautiful places in Maine while having the support of a large healthcare system.Questions? Contact Talent Acquisition: phone: View phone number on click.appcast.io email: View email address on click.appcast.io Opportunity EmploymentWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sex, sexual orientation, gender identity, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.