Navigation Manager

Job Description

Job Description

Description:

Position Summary:

The Navigation Services Manager oversees a team of Health Navigators to provide critical services to our community using trauma-informed approaches, motivational interviewing techniques, and patient centered-care philosophy. The manager also serves as part of the team to coordinate and administer Roots’ ongoing program and projects including planning, organizing, and staffing in support of program activities. 

Duties and Responsibilities:

• Supervises Health Navigators, providing day to day oversight of service activities.
• Creates and assigns staff schedules on Roots' time and attendance platform; monitors and approves schedule variances (sick, PTO, personal, Holiday, etc) submitted by Health Navigators.
• Supports the development of evaluation frameworks to assess the strengths of the service delivery and to identify areas for improvement.
• Conducts quality assurance reviews of care panel notes and progress documentation to ensure programmatic compliance.
• Ensures service activities operate within the policies and procedures of the organization and that activities comply with all relevant legislation and professional standards.
• Maintains forms and records to document program activities.
• Ensures that all projects are delivered on-time, within the scope, and within budget.
• Promotes a supportive, collegial work culture and champions Roots' core values.
• Ensures resource availability and allocation.
• Monitors, tracks and maximizes utilization of care panels, and manage changes to service scope, schedule, and costs.
• Reports and escalates staffing issues to management as needed.
• Performs risk management and reports variances and concerns as appropriate.
• Collaborates with other managers to direct compliance issues to appropriate existing channels for investigation and resolution.
• Utilizes strong analytical and writing skill to prepare and edit policies and procedures, issue memoranda & other correspondence, and compile project/program reports.
• Ensures that all service staff receive an appropriate orientation to the organization and its programs in accordance with organizational standards.
• Coordinates the delivery of services among different program activities to increase effectiveness and efficiency.
• Support the completion of project/program reports for management and funders.
• Ensures that programs/projects operate within the approved budget.
• Monitors staff activity and conducts periodic evaluations.
• Carry-out all assigned responsibilities in a professional manner;
• Help keep the center clean and safe at all times;
• Demonstrate sound business judgment and support of the Roots' mission and objectives.
• Administrative duties including, but not limited to filing, responding to phone messages and emails in timely manner, and attending department and staff meetings.
• Attend all required supervision sessions, meetings and trainings.

  Competencies:

• Bachelor's degree from an accredited institution with minimum 3 years' experience performing administrative functions or related fields with 2 years’ experience working in program and/or project management “or" Associate's degree in related fields with 4 years’ experience working in program development/project management. 
• Experience working in a non-profit organization, or a community clinic preferred, but not required.
• Solid organizational skills including attention to detail and multi-tasking.
• Clear and effective external and internal, verbal and written, communication skills.
• Strong working knowledge of Microsoft Office.
• Ability to work with people from diverse backgrounds; strong interpersonal communication skills.
• Valid California Driver License with a safe driving record.

Roots Community Health Center is proud to be an Equal Employment Opportunity/Affirmative Action Employer and values diversity of culture, thought and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status,  age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws. Roots uses E Verify to validate the eligibility of our new employees to work legally in the United States.