Emergency Medical Technician - F/T

Emergency Medical Technician - F/T

Crisis Center of Tampa Bay - Tampa, FL 33613

Salary Range $18.00 - $24.00 Position Type Full Time Education Level High School Category Health Care

Position Summary

The Crisis Center of Tampa Bay brings help, hope, and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, and emotional or situational problems. The Emergency Medical Technician (EMT) position supports this mission by responding to all assigned calls in the most appropriate and efficient manner, providing the highest standards of patient care while providing a safe and hazard-free environment.

Strategic/Transformational Duties and Responsibilities

• Provides exceptional customer service and patient care as the first point of contact with the Crisis Center of Tampa Bay by safely transporting passengers with medical, physical, emotional, or developmental disabilities in a safe, courteous, and professional manner.
• Participates in the performance quality improvement (PQI) process and uses data to improve services and outcomes.

Transactional/Administrative Duties and Responsibilities

• Provides quality patient care utilizing a thorough knowledge of protocols for all medical situations.
• Assesses, treats, and transports patients with appropriate techniques, resources and equipment while maintaining the highest standard of patient care.
• Assists and secures passengers as required.
• Maintains radio communication with the Systems Status Controller and responds to calls in an expedited manner; follows predetermined route and/or daily manifest.
• Ensures operational excellence by meeting or exceeding the following metrics:
• Average on-task time for a total call from beginning to end is 60 minutes or less.
• Average hospital turnaround time is 20 minutes or less.
• Accurately completes the electronic Patient Care Report (ePCR), including observations and emergency medical care of the patient at the scene and in transit to the receiving medical facility for purposes of records and diagnostics; includes all insurance information for purposes of billing and reimbursement.
• Communicates professionally and exhibits a positive demeanor with all individuals; strives to develop a strong working relationship with peers and those in the EMS system.
• Completes required initial and ongoing training/continuing education (CEU) courses, as required, to maintain current state and county certifications and licenses; maintains a current copy of licensure, registration and/or certifications with Human Resources.
• Arrives for scheduled shift on time and ready to deploy.
• Conducts pre-trip vehicle inspections to ensure sound vehicle operations; maintains an orderly ambulance and ensures the vehicle and equipment are clean, stocked, organized, and response-ready.
• Maintains thorough working knowledge of the ambulance and equipment, its function and use, and reports defective equipment and supplies to the Field Operations Supervisor, as required.
• Maintains a neat and professional appearance at all times in accordance with Company policy and Standard Operating Procedures.
• Adheres to all Company Policies and Procedures, TransCare Standard Operating Procedures and Medical and Protocol Manual; directs any questions or concerns to the Field Operations Supervisor.
• Performs other such duties as may be assigned by the Field Operations Supervisor.

Required Competencies

• Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
• Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
• Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers' long-term interests. Creates strategies to help the organization serve customers more effectively.
• Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
• Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions.
• Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
• Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
• Self-Management Takes responsibility for one's behavior and well-being; Works effectively under stress and adapting one's style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.

Education and Experience

• High school diploma or equivalent
• Must be 18 years of age
• Possess current Florida EMT certification
• Possess current Florida Class E driver's license with acceptable driving history
• Possess current AHA CPR Certification at the BLS Provider level
• Attain Hillsborough County Public Vehicle Driver License (PVDL) upon employment and maintain throughout duration of employment
• Successfully complete Department of Transportation physical examination, federal criminal background screening and 10 panel drug screening upon conditional offer of employment
• Successfully complete FEMA ICS 100, 200 and 700A and Baker Act Training within 14 days of employment
• Successfully complete Florida Certification Board trainings: Introduction to the Baker Act, Marchman Act Basics, Minors and the Baker Act, Law Enforcement and the Baker Act, Baker Act and Law Enforcement Procedures for Law Enforcement, Suicide Prevention, Assessing Suicide Risk, Guardian Advocate and the Baker Act, and Guardian Advocate and the Marchman Act within 14 days of employment
• Successfully complete Emergency Vehicle Operators (EVOC) training and test within 14 days of employment

Knowledge, Skills, and Abilities

• Knowledge of Florida Chapter 401
• Knowledge of HIPAA requirements as it relates to patient confidentiality
• Knowledge of the Baker Act as it relates to TransCare Transportation Services
• Knowledge of EMS radio system and codes
• Possess superior verbal and written communication skills with the ability to effectively communicate with patients, community partners, clients, peers and management
• Knowledge of crisis intervention and stress response and methods to ensure personal well-being
• Ability to act effectively in emergency and stressful situations
• Knowledge of body substance isolation; understands basic medical-legal principles
• Ability to physically restrain violent psychiatric patients and lift a stretcher with a patient
• Ability to understand and apply applicable policies and procedures
• Ability to determine work priorities and ensure proper completion of work assignments
• Ability to utilize problem-solving techniques
• Ability to work independently
• Ability to establish and maintain effective working relationships with others
• Ability to wear and maintain uniform

Physical Demands/Working Conditions

Physical Requirements:

• Unimpaired Mobility: Must be able to respond quickly to ambulance calls, must physically be able to access patients located in difficult terrain and dangerous environments and locations, must be able to climb stairs and other structures, must be able to work in close and dangerous environments, such as without limitation, damaged vehicles, and must be able to carry heavy equipment and patients.
• Physical Abilities: Must be able to perform strenuous physical requirements, including without limitation, lifting, and moving of heavy equipment and patients in a variety of environmental and dangerous conditions, perform CPR and other lifesaving maneuvers, load, and unload stretchers with and without patients, and all other duties within the scope of an EMT.