Instructional Designer

Job Title : Instructional Designer

Reports To: VP, Customer Experience

Location: San Clemente, California (can be hybrid)

About the Job:
We are seeking a talented Instructional Designer to develop engaging and effective training materials for our atVenu customers. This role will focus on creating and maintaining high-quality training documentation such as PDFs, guides, video tutorials, and other digital learning resources that help customers successfully use our products and services.

The successful candidate combines strong instructional design principles, technical writing expertise, and visual design skills to create clear, engaging, and easy-to-follow learning materials. They will have the opportunity to work with and learn from our team who get the needs, ins and outs of the live event industry. They will be highly creative on the design side and detail oriented.

A portfolio demonstrating relevant work (training materials, documentation, video tutorials, or learning experiences) is required as part of the application.

Our Tech Stack:

• Zendesk (Support, Knowledge Base)
• Adobe Creative Suite
• Camtasia

What You’ll Do:

• Oversee brand use with regard to training material to ensure alignment with atVenu’s vision and goals; with leader sign-off
• Design, develop, and maintain customer-focused instructional training materials including:
  • User guides
  • Training manuals
  • Quick-start guides
  • PDF documentation
  • Video tutorials and walkthroughs with voiceover
  • Knowledge base articles
• Provide design support to the Operations team for product materials and help documents
• Translate complex technical concepts into clear, concise, and user-friendly learning content
• Collaborate with product managers, support teams, and subject matter experts to gather information and ensure accuracy
• Apply instructional design methodologies to create engaging learning experiences for a variety of audiences
• Develop visual learning assets including diagrams, screenshots, infographics, and step-by-step workflows that align with atVenu’s style guide
• Script, produce, or coordinate the production of training videos and demonstrations
• Maintain and update documentation to reflect product changes and new features
• Ensure content follows brand guidelines and maintains a consistent tone and visual style
• Organize and manage training materials within documentation systems or learning platforms
• Create mockups of the Mobile Orders site for client approval (very light front-end web design, training provided)

What You’ll Bring:

• 3+ years of experience in graphic design/instructional design, with focus on training and development materials
• Strong experience creating customer-facing documentation and learning materials; from graphics to text, and audio
• A portfolio demonstrating your ability to design instructional content
• Experience producing visual learning assets and training videos
• Understanding of instructional design frameworks
• Experience working in SaaS or technology environments
• Basic UX or visual design experience
• Strong organizational and project management skills
• Ability to work cross-functionally with technical and non-technical teams
• Demonstrated ability to concisely communicate design concepts from creative pitches through design specification guidelines; written and in person
• Desire to be part of a fast-paced and high-performing environment; there is a need for quick turnaround in asset creation
• Proven ability to think critically and creatively; present ideas with confidence and clarity

Portfolio Requirement:
All applicants are required to provide a portfolio of work completed, ideally via a link. Applications submitted without a portfolio will not be considered.

Our Culture:
We’re a scrappy, music, and entertainment-driven team. We care about live experiences, and we build with the same energy. You’ll find people here who are genuinely passionate about what they’re building — and who aren’t precious about rolling up their sleeves.

If you thrive in an environment where hard work and commitment are valued, but not at the expense of well-being, approach challenges with curiosity while respecting diverse perspectives, you’ll fit right in. We strive to create an environment where people are empowered to do meaningful work, grow professionally, and stay grounded in what matters.

What We Offer:

• Competitive base salary between $65 - 85K USD (highly dependent upon experience)
• Employer paid benefit plan; choice of PPO or HMO
• Flexible Time-Off
• 401K Employer Match
• Modest allowance to invest in technology and attend live events