Shift Lead

Our Mission Melt Exists to serve happy ICE CREAM, one scoop at a time. We BELIEVE treats can change your day and your day can change the world. MELT Shift Lead Job Description Shift Leads at MELT are the daily leaders of our Scoop Shop operations. Your job is to diligently provide amazing experiences for our customers and our team members. You are responsible for ensuring all daily operational tasks are completed in the shop, either by doing them yourself or by assigning them to team members as needed. Shift Leads work alongside our scoopers, serving and engaging with customers, and lead by example while coaching scoopers when required. The ideal candidate is self‑driven, ambitious, goal‑ and task‑oriented, and has excellent verbal communication skills. The entire MELT team is committed to the quality of our products and the service excellence we provide to guests. What you’ll do Be a key holder to our Scoop Shop, opening and closing the shop to MELT standards Follow daily processes to set the team up for success on your shifts and the shifts that follow Ensure daily, weekly, and monthly checklists are completed to MELT standards Fill out the Shift Huddle Document daily and hold a pre‑shift huddle with team members Complete a daily Blackbook Entry recapping your shift Check the work of your team members, provide coaching and course‑correct as needed Perform an end‑of‑night walk‑through before locking up and leaving Complete inventory counts per MELT processes and place orders through MarketMan as needed Train new team members using Trainual, Passports, and hands‑on learning Lead by example and set the standard of excellence in the Scoop Shop Manage team morale on shift Enjoy interacting with customers and your team members Collaborate and communicate positively, timely, and effectively with team members, holding people accountable Manage peak hours by rotating team members through different stations and tasks Provide creative input to improve operations in the Scoop Shop Remain curious and open to growth and development in new skills and roles Serve customers alongside scoopers, ensuring excellence and coaching team members when needed Greet customers upon entering the Scoop Shop Guide customers through the menu, offering samples, sharing favorites, and making recommendations Engage with customers to provide a positive, upbeat experience throughout their visit Make and serve products such as house‑made waffle cones, ice cream scoops, milkshakes, and more Approach problems with a positive mindset and creativity Operate the POS system as cashier, repeating orders back for verification Restock products following FIFO steps Clean the shop and supplies to MELT standards Follow daily checklists and complete other tasks as directed Provide daily constructive feedback and creative ideas about customer interaction, products, and shop operations through red and green forms What it takes to rock the job Exemplify MELT’s mission & core values in all you do Honesty and trustworthiness Goal‑ and task‑oriented Positive & upbeat attitude Problem‑solving abilities Drive and motivation Punctual & reliable Kind & caring Team player Willingness to learn Excellent written and verbal communication skills What We Offer You Pay with tip share: averages $16.00 to $19.00 per hour MELT is fast‑growing with opportunities for upward mobility Potential to develop a wide range of skills and gain experience of many kinds Company‑subsidized health, dental, and vision insurance for full‑time members (30+ hours per week) Company‑paid life insurance and short‑term and long‑term disability insurance for full‑time members (30+ hours per week) Discounts on merchandise and ice cream purchases About Melt Ice Creams Melt Ice Creams is a local creamery founded in Fort Worth, Texas in 2014. We pride ourselves on making high‑quality premium ice creams with house‑made sauces and inclusions. MELT has four scoop shops around DFW, a commissary kitchen called the Joy Factory, a catering and vending team, and a wholesale department. We offer the best 5 minutes of our customers’ day! #J-18808-Ljbffr