Customer Service Analyst

Now Hiring: Top Customer Service Professionals in Phoenix! Join a growing team in Tempe offering competitive pay, rotating shifts, and long-term career opportunity. If you thrive in fast-paced environments and deliver exceptional customer experiences, we want to connect with you today!

Customer Support Analyst

Location Tempe, Arizona | Onsite

Compensation & Schedule

• Shift 1 (Morning): 7:00am–4:00pm — $27.00/hr

• Shift 2 (Afternoon): 3:00pm–12:00am — $28.00/hr

• Shift 3 (Overnight): 11:00pm–8:00am — $29.00–$30.00/hr

• Rotating schedule with some weekends required

• Full-Time | W2

• Target Start Date: Mid-May

Role Impact

The Customer Support Analyst ensures timely, accurate resolution of customer inquiries while maintaining service excellence across multiple communication channels. This role supports operational continuity by managing high-volume requests, troubleshooting account or service-related issues, and documenting interactions with precision. Success is defined by response time, resolution quality, customer satisfaction, and adherence to established service level agreements (SLAs).

Key Responsibilities

• Respond to inbound customer inquiries via phone, email, and chat in a high-volume contact center environment

• Research, troubleshoot, and resolve account, billing, or service-related issues

• Document all interactions in the customer relationship management (CRM) system with accuracy and detail

• Escalate complex issues to appropriate internal teams while maintaining ownership of customer experience

• Follow compliance guidelines, data privacy standards, and internal quality assurance procedures

Minimum Qualifications

• 2+ years of customer service or contact center experience

• Strong written and verbal communication skills with attention to detail

• Ability to work rotating shifts, including evenings, overnights, and weekends

• Core Tools & Systems

• Customer Relationship Management (CRM) platforms

• Microsoft Office Suite (Excel, Outlook, Word)

• Ticketing and case management systems

• Multi-line phone systems and live chat platforms

Preferred Skills

• Experience in a high-volume call center or shared services environment

• Bilingual communication skills

• Experience working with service level agreements (SLAs) and performance metrics

Legal Notice

Pre-employment background check and drug screen required.

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