Clinic Facilitator - Bowyer Oncology & Treatment Center

Description In this role you will serve as a key member of the patient care team by providing administrative support to patients, families, and providers within the Bowyer Oncology Center. Responsibilities include but are not limited to:

• Act as a primary communication hub for the clinic, managing high-volume phone lines with professionalism, compassion, and excellent communication skills
• Perform seamless "warm" transfers by connecting callers to the appropriate oncology sub-specialty while clearly communicating patient needs
• Assist patients in navigating the clinic phone system and accessing the appropriate care teams and services
• Coordinate and schedule clinic appointments, chemotherapy treatments, and related ancillary testing and procedures
• Support efficient clinic operations through accurate coordination of patient requests and provider schedules
• Deliver exceptional customer service while maintaining sensitivity to the needs of oncology patients and families
• Collaborate closely with clinical and administrative teams to ensure timely and coordinated patient care

Salary Range: $30.36-$43.49/hourly Qualifications Required:

• Previous experience working in a medical setting
• Knowledge of medical terminology and procedures
• Experience in the use of computers, and Word, Excel programs
• Excellent customer service skills, both in person and via telephone
• Ability to work and prioritize in a fast paced medical environment
• Excellent communication skills
• Bilingual in Spanish

Required

Preferred

Job Industries

• Other