Ticket Sales Account Representative

Ticket Sales Account Representative

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Posting Number: - 20260147S

Position Title: - Ticket Sales Account Representative

Position Type: - Staff

Location: - Villanova, PA

Recruitment Type: - Internal/External Applicants

Work Schedule: - full-time/12-months

Department: - 728-Athl - Ticket Office

Position Summary: Why work at Villanova? Join a mission-driven organization. Since Villanova University's founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others. Villanova has been included among the nation's best colleges and universities. VU's inclusion again in U.S. News & World Report's 2025 "Best Colleges" rankings is another indication of the University's continued prominence and forward momentum. Villanova's most precious asset is our people. As an employee, you will receive a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, tuition assistance, and more. The Ticket Sales Account Representative is responsible for planning, organizing, and executing ticket sales for Villanova Athletics ticketed sports (Football, Men's Basketball, Women's Basketball, and Men's Lacrosse) with an emphasis on season tickets, premium experiences, group tickets, and single-game tickets. This position is an integral part of our revenue-generating efforts by developing strong account relationships through scheduled and strategic touchpoints, identifying opportunities to up-sell/cross-sell to our current client base, and contacting leads for new ticket sales through outbound sales efforts. All duties must be performed in accordance with University, Conference and NCAA rules and regulations. The anticipated start date for this position will be June 1 Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University's mission and values.

Duties and Responsibilities: Renewals/New Ticket Sales Efforts Renews current full and partial season ticket buyers through phone and e-mail communication. Provides excellent customer service to existing ticket account holders. Maintains a daily/weekly outbound call volume for new ticket sales efforts. Creatively prospects for new business opportunities that will grow Villanova's season ticket and group client base. Attains individual and departmental sales goals set by management. Attends Games and Promotional Events Works select home Football, Men's Basketball, Women's Basketball, and Men's Lacrosse home games to facilitate group experiences and/or promote upcoming games/ticket packages. Represents Villanova Athletics at networking, promotional, and community events with the purpose of growing contact leads for ticket sales purposes. Other Performs other duties and assist with projects as assigned.

Minimum Qualifications: Formal Education Bachelor's degree is required, preferably in marketing, sales, sports management, or a related field. Work Experience A minimum of two (2) years of sales experiences preferably in professional/college sports, specifically related to season ticket sales, group sales, premium sales, or customer service/retention. Experience managing multiple concurrent projects from concept through facilitation. Work Skills (e.g., written and verbal communication skills) Excellent communication and presentation skills. Collaborative team player with the ability to work effectively with staff and campus partners. Excellent customer service and problem-solving skills. Ability to work evenings, weekends, and holidays in support of Athletics events Professional and detail oriented. Specific Job Knowledge Familiarity with NCAA, BIG EAST, Patriot League, CAA, and MAAC conference rules and University policies. Equipment Knowledge Knowledge of ticketing software programs such as Paciolan. Other Interest in and knowledge of Villanova and its athletic programs.

Preferred Qualifications: Work Experience Interest in and knowledge of Villanova Athletics and its programs.

Physical Requirements and/or Unusual Work Hours: Working Conditions: Working conditions are normal for an office environment. Professional work environment. Night, weekend, and holiday hours may be required in support of Athletics events.

Salary Posting Information: This position falls within salaried grade 13 and the range is $51,000-63,800. The final salary will be determined with consideration of several factors including the selected candidate's qualifications, department budget availability, market data, and internal equity.