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Event Specialist

MCR Hotels

TWA Hotel JFK NYC

The Event Specialist is responsible for supporting the Events team and working with hotel group clients to ensure a successful event.

Primary Responsibilities:
  • Work with hotel group clients to ensure a successful event by serving as the housing and billing contact from pre-arrival through departure.
  • Process all reservation requests, changes, and cancellations received.
  • Identify guest reservation needs, determine the appropriate room type, and verify availability of the room type and rate.
  • Accommodate and document special requests.
  • Set up proper billing accounts according to accounting policies.
  • Properly track event deposits received, including group advance deposits and final payments.
  • Prepare Preliminary Group Bills and Final Group Bills.
  • Prepare, review, and issue bills, invoices, and account statements according to company procedures.
  • Provide excellent service to both internal and external customers.
  • Work closely with various departments to ensure successful groups from pre-arrival through final billing.
  • Perform additional duties as assigned by the Manager.
Qualifications:
  • College preferred.
  • At least 1 year of related work experience.
  • Strong organizational skills and attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to multitask and work in a fast-paced environment.
  • Aptitude for self-motivation.
  • A can-do attitude and a hands-on approach.
  • Flexible schedule with the ability to work days, nights, holidays, and weekends based on the demands of the hotel.
Our Company
  • MCR is the 3rd-largest hotel owner-operator in the United States.
  • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
  • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities .
  • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
  • MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020 .
  • MCR is a three-time recipient of the Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer .
  • For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
What we offer/What's in it for you?
  • Hotel Discounts
  • Weekly Pay
  • Paid Time Off
  • Retirement Options
  • Referral bonuses
  • Career advancement & upward mobility
  • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
Vacancy posted 5 days ago
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