Site Reliability Engineer II (NGPOS Operations Support)

Job Overview We are seeking a hands‑on Site Reliability Engineer II to support a next‑generation Point of Sale (NGPOS) platform in a highly visible production environment. Unlike traditional SRE roles focused primarily on automation or platform engineering, this position emphasizes production reliability, incident leadership, operational excellence, and engineering support. The ideal candidate will lead major incident response efforts, drive Root Cause Analysis (RCA), improve system observability, and collaborate closely with Software Engineering, Platform Engineering, Infrastructure, and Business Operations teams to enhance overall platform reliability. This role is ideal for someone who enjoys solving complex production issues under pressure while contributing to long‑term engineering improvements. Employment Details Employment Type: W2 – Contract-to-Hire Duration: Full-Time Work Authorization: Permanent Residents only. Must be able to convert to full‑time without sponsorship. Experience Required: 3+ Years Nice to Have Enterprise Point of Sale (POS) systems Automation scripting Monitoring optimization Runbook creation Store technology deployments Key Responsibilities Serve as Incident Commander during P1/P2 incidents Coordinate technical bridge calls Communicate outage status to engineering teams and business leadership Lead Root Cause Analysis (RCA) activities Track corrective actions through completion Improve production reliability and system stability Enhance monitoring and observability Partner with Software Engineering and Platform Engineering teams Develop operational documentation, runbooks, and playbooks Participate in after‑hours support rotations and maintenance windows Improve service health using SLIs and SLOs Technical Environment Monitoring & Observability Dynatrace Metrics Cloud Containers Docker Operating Systems Scripting Languages Bash Python Agile Tools Jira Enterprise Environment Point of Sale (POS) Production Support Hybrid Infrastructure Ideal Candidate Profile Strong leadership during production incidents Excellent troubleshooting and analytical skills Ownership and accountability Experience coordinating multiple engineering teams Strong operational discipline Passion for reliability engineering Required Skills Experience serving as Incident Commander Leading production bridge calls Coordinating cross‑functional technical teams Root Cause Analysis (RCA) Five Whys Fishbone Analysis Timeline reconstruction Corrective action tracking Production troubleshooting across: Cloud environments Observability and Monitoring Dynatrace Metrics Bash and/or Python scripting Docker Microsoft Azure and/or Google Cloud Platform (GCP) Jira Strong communication and collaboration skills Ability to work onsite five days per week Willingness to travel and participate in on‑call rotations Travel Requirements Local travel initially throughout Cincinnati and Louisville Travel will expand as additional retail locations are deployed Approximately every four weeks as new sites go live Shared on‑call and travel rotation with a growing six‑person team #J-18808-Ljbffr Hudson IT and Manpower