Assistant Director, Financial Aid (Student Financial Support)

Preferred Qualifications Classified Title: USS Financial Aid Administrator The Office of Student Financial Support at Johns Hopkins University seeks to hire an Assistant Director, Financial Aid to help support the university's mission to bring and retain the most talented, creative, and ambitious students to the Hopkins community, regardless of financial circumstances. Reporting to the Financial Aid Operations Manager, this position will serve as one of three primary retention coordinators for financial aid. The ideal candidate is a highly motivated and innovative professional, with outstanding interpersonal skills, a commitment to the principles of access and diversity, and providing the best customer service and student support experience to our families. This position offers a hybrid work model. Candidates must have the ability to participate in virtual meetings, receive and make phone calls, and attend required in-person meetings, workshops, and conferences. Specific Duties And Responsibilities Develop and implement events and programming to engage with students, and to help ensure the on-time renewal of financial aid and retention of students. Conduct financial literacy workshops/trainings, financial aid workshops, and other virtual and on-campus events. Serve as liaison to the StarFish early warning team, student life, and academic advising for students identified as having financial difficulties. Collaborate with campus partners, such as the Center for Student Success and the Student Outreach and Support team, to extend our reach, impact, and network of support for vulnerable students. Run reports and queries to identify students with complex financial aid processing issues and identify methods to increase efficiency and visibility. Conduct targeted outreach to vulnerable populations, such as students in need of Enhanced Loan Counseling, students selected for federal verification, and those with academic performance issues that affect eligibility for aid. Review and monitor workflow processing queues to help facilitate the highest levels of customer service possible. Advise students on financial aid eligibility, application procedures, and various financial aid programs. Respond to student inquiries in-person, via phone, text, and email. Direct management of federal financial aid programs (such as Satisfactory Academic Progress and Federal Verification), including oversight and review of financial aid exception reports to ensure compliance, accuracy, and timely resolution of discrepancies. Maintain current knowledge of federal Title IV regulations, state rules, and institutional policies pertaining to financial aid. Other job-related duties as assigned. Knowledge, Skills, And Abilities Functional experience with PowerFAIDs. Salesforce or other CRM applications. Knowledge of Institutional Methodology (IM). Working knowledge of Title IV regulations. Ability to manage multiple workflows with varying deadlines. Demonstrated ability to thrive in a fast-paced environment where expectations for performance and productivity are high. Minimum Qualifications Bachelor's Degree One-year related experience Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications Classified Title: USS Financial Aid Administrator Job Posting Title (Working Title): Assistant Director, Financial Aid (Student Financial Support) Role/Level/Range: ACRP/03/MD Starting Salary Range: $55,800 - $97,600 Annually ($60,000 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: 8:30AM to 5:00PM, Monday to Friday FLSA Status: Exempt Location: Hybrid/Homewood Campus Department name: Student Financial Services Personnel area: University Student Services #J-18808-Ljbffr Inside Higher Ed