Senior Field Solutions Engineer, North East

About Miovision:

At Miovision, we’re unlocking transportation networks that move you. Our vision and mission is to enable smart, fast, safe communities that simply flow, as we drive the Intelligent Mobility Revolution. Backed by the world’s most advanced traffic AI, Miovision’s innovations in traffic signal planning and operations are making it possible for cities to improve the transportation experience for drivers, cyclists and pedestrians.

Our values drive us. They’re at the core of everything we do. If they align with yours, proceed through the GREEN light!

• All in to win: We're driven by a winning mindset, approaching every challenge with intensity, clarity, and speed.

• One Miovision: We succeed as one team, uniting diverse talents, building on trust, and putting our shared mission before ego.

• Be better every day: We're committed to continuous growth, staying curious, building mastery, and embracing challenges as learning opportunities.

• Make it happen: We are proactive and results-driven, taking ownership, acting with urgency, and focusing on solutions that deliver real impact.

• Earn the customer: We are deeply customer-centric, focused on earning our customers' partnership every day by delivering exceptional experiences that drive their success.

Position Summary

The Senior Field Solutions Engineer (Sr. FSE) serves as a high-impact technical strategist and industry expert dedicated to scaling software adoption and operational excellence. By cultivating deep-rooted technical relationships with agencies and partners across the North East Region, you will act as the bridge between complex infrastructure challenges and our cutting-edge solution suite.

In this role, you aren’t just a vendor; you are an embedded consultant. You will integrate directly into the daily operations of key agencies to lead complex proof-of-concepts (POCs) and oversee strategic initiatives that maximize product utility. Your mission is to ensure that every deployment delivers measurable value, fostering the long-term network growth and software expansion essential to our market leadership.

Location: Candidates must be located in the North East to be considered for this position. Preference will be given to those based in NY, MA, or CT.

Objectives and Responsibilities

• Work across city departments: Support Traffic, Transit, Fire, Police, Public Works, and seasonal work like snow management and mobility. Design connected Smart City solutions that meet city-wide goals.

• Act as an embedded consultant: Work inside key agencies’ daily operations and lead strategic initiatives. Review their systems, document the gaps, and build clear plans from where they are today to where they want to be, with support from Miovision and our partners. Capture product and feature needs and help shape our product roadmap.

• Scope and design solutions: Write solution designs, technical documents, and implementation plans for the integrations in each account plan. Look for future integrations with Miovision and third-party systems. Set how each department contributes, help them work together, and track progress with project management teams.

• Run pilots, proofs of concept, and demos: Design and manage all product demos, pilot installations, and proofs of concept (POCs). Show what our products can do and prove their value.

• Manage approvals and specifications: Work with the Approved Products List (APL) team to get products approved in the assigned territory. Work with customers and prospects to update their Intelligent Transportation Systems (ITS) specifications to include our Master Specifications.

• Resolve complex issues: Be the senior contact for problems that stall purchases, delay renewals, or put customers at risk of leaving. Act as the customer’s advocate, and work closely with Product and Support to resolve issues and product gaps.

• Grow accounts: Build account plans, create champions inside agencies, support case studies, webinars, and references, and work through cross-border rules to help large deals close.

• Advise colleagues: Guide Sales, Product, and Support on complex questions and document territory knowledge.

• Customer Product Feedback: Document and work with Miovision product leaders to shape long-term product strategy and roadmap priorities.

• Travel: Represent Miovision in the field (40-50% travel expected).

Ideal Profile

We are looking for a strategic and technical professional who bridge the gap between municipal infrastructure, cutting-edge traffic technology, and multi-departmental IT networks. The ideal candidate brings a blend of deep domain expertise, consulting acumen, and hands-on implementation skills to deliver impactful solutions for city clients.

Technical & Domain Expertise

• Intelligent Transportation Systems (ITS) & Traffic Management: Deep domain knowledge of ITS, traffic management systems, Opticom preemption/priority, and network products, paired with a broad understanding of how various municipal departments interact and operate.

• Network & Communications Infrastructure: In-depth understanding of civic network architecture and communications infrastructure. Ability to consult on technical setups—including fiber vs. cellular deployments, IPsec tunnels, and network port configurations—to ensure seamless system connectivity between traffic controllers and Miovision solutions.

• Product & Engineering Fundamentals: A working knowledge of product development lifecycle principles and basic engineering practices to collaborate effectively with internal technical teams.

Consulting & Delivery Excellence

• Strategic Consulting: Proven ability to develop compelling business cases, conduct thorough business analysis, and lead process mapping and redesign efforts.

• End-to-End Implementation: Comprehensive systems implementation experience—guiding projects through requirements gathering, system design, testing, training, change management, and long-term support.

• Pilots & Demos: Hands-on experience leading pilot projects and delivering engaging, high-impact technical and executive-level demonstrations.

Municipal & Public Sector Savvy

• Procurement & Compliance: Working knowledge of public-sector buying processes, agency specifications, and product approval workflows to help navigate complex municipal environments.

• Problem-Solving & Strategy: Strong analytical skills with a track record of diagnosing complex business problems and architecting novel solutions.

Leadership & Execution

• Project Management: Exceptional planning and organizational skills, with a proven ability to prioritize and manage multiple projects simultaneously in a fast-paced environment.

• Communication: Clear, persuasive, and adaptable communication skills (both written and verbal) capable of engaging technical staff, client stakeholders, and executive leadership.

Travel

• Ability to travel up to 40-50% of the time. Travel between Canada and the USA is required.

Your Rewards & Well-being:
We invest in our team with benefits designed for modern life and true work-life balance.

• Comprehensive Coverage: Your well-being is covered from day one with comprehensive health benefits, 24/7 virtual healthcare access, and dedicated wellness programs.

• Financial Future: Build for tomorrow with our RRSP/401K Matching Plan and share in the company's success through our Variable Incentive Plan.

• Time to Recharge: Truly unplug with our unique Mio-Days and flexible vacation policy.

• Work & Life Support: We support you with flexible work options, an internet subsidy, a remote work allowance, and enhanced leave for new parents.

Sound like your next adventure? Apply now and let's start building together!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.

Miovision may use artificial intelligence (AI) to assist in the hiring process for tasks such as helping to identify qualified candidates, taking meeting notes, creating summaries, and streamlining administrative work. These tools are one of several factors considered in the hiring process and do not replace human judgement. We do not use AI to make any final hiring or interview decisions.

PLEASE BE AWARE OF FRAUD: Applicants interested in applying for roles at Miovision should apply directly via the details provided on our careers page. We communicate directly with applicants and will not request banking information, payment, or fees during any point of the recruitment process. We do not conduct interviews via text message. If you suspect that a third party is impersonating Miovision or requesting payment for recruitment on behalf of Miovision, please alert us via View email address on click.appcast.io.

To all recruitment agencies: Miovision does not accept agency solicitation or resumes. Please do not forward resumes to our HR alias e-mail address, to any Miovision employee, or to other Miovision e-mail addresses. Miovision will not pay any fees related to unsolicited resumes.