Office Assistant

We are a fast-paced and growing family-owned, family-run business looking for an experienced office assistant. Job Requirements Customer Service: Handle incoming customer inquiries via phone, text, and email in a courteous and professional manner. Greet walk-in customers and provide assistance. Administrative Support: Ordering and maintaining office supplies and equipment. Handling incoming and outgoing packages. Documentation and Data Entry: Maintain detailed records of customer interactions, transactions and work performed. Update customer information and ensure data accuracy. Maintaining and organizing physical and digital files and database records. Team Collaboration: Work closely with other departments to ensure seamless customer experiences. Deliver administrative support for office staff, sales team and service/installation departments. Manage salesman's appointment calendars. Quality Assurance: Adhere to customer service policies and procedures. Meet or exceed performance goals related to customer satisfaction, quality, and productivity. Qualifications: Proven customer support experience as a client service representative Strong phone contact handling skills, active listening, and proper phone etiquette Ability to multitask, prioritize, and manage time effectively High school diploma or equivalent; college degree preferred Proficiency in Microsoft Office and QuickBooks (min of 3+ years required) Outstanding computer skills Benefits: Competitive salary 401K with match Paid time off/holidays Hours: Monday-Thursday 8:30am-4:30pm Friday 11:30am-4pm Saturday 9am-12pm (rotating approx. one Sat a month) after approx 6-9 months of training Danbury Overhead Door Inc