Mid-level Help Desk Support Technician

Mid-level Help Desk Support Technician Washington, DC C-CDAS-24-001 Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting‑edge technology and take your career to the next level! As one of the newest Chenega companies, Chenega Defense & Aerospace Solutions (CDAS) was developed with the purpose of providing expert Engineering and Technical Support Services to federal customers. The Mid-level Help Desk Support Technician provides support to distributed PC/networking environments, including installation, testing, repair, and troubleshooting for stand‑alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation and configurations. Duties and Responsibilities Perform technical, operational, and training support to users of personal computers either by telephone or on‑site for PC desktop hardware and software packages. Install and test personal computers, printers, and other peripherals, configure the operating system, and load shrink‑wrap programs, and other application software programs. Troubleshoot computer problems, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software. Other duties as assigned. Minimum Qualifications Associate degree or bachelor’s degree (preferred) from an accredited institution OR High school diploma or GED equivalent and an additional 5+ years of experience can be substituted for a degree. Mid-level with 3+ years of experience. IT Certifications: CompTIA Certification A+, Network+, or Security+ Secret clearance How you’ll grow At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands‑on experience in the global, fast‑changing business world. From on‑the‑job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers. Benefits At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. Learn more about what working at Chenega MIOS can mean for you. Chenega MIOS’s culture Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well‑being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives. Corporate citizenship Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill‑based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Chenega’s impact on the world. Chenega MIOS News – Tips from your Talent Acquisition Team We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links: Chenega MIOS web site – Glassdoor – LinkedIn – Facebook – Physical Demands While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee may use repeated motions, including arms, wrists, hands, and/or fingers. The employee is occasionally required to walk, stand, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision. Work Environment The employee will normally work in a temperature‑controlled office environment, with frequent exposure to electronic office equipment. During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise. Equal Employment Opportunity Chenega Corporation is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin or protected veteran status and will not be discriminated against on the basis of disability. Affirmative Action plans are available for review by employees and job seekers by contacting our EEO/AA officer at View phone number on click.appcast.io. If you are having technical issues or need an accommodation, please e‑mail us at View email address on click.appcast.io. Every effort will be made to respond within 24 business hours. Native preference under PL 93‑638. Drug‑free workplace. We participate in the E‑Verify Employment Verification Program. #J-18808-Ljbffr