Parts associate

Parts Counter Person

Position Summary We're looking for a sharp, customer-focused Parts Counter Person to join our Infiniti dealership team. You'll be the go-to expert helping both Infiniti owners and professional technicians find the exact Genuine Infiniti parts they need - quickly, accurately, and with top-tier service.

Key Responsibilities

• Greet and assist retail customers and wholesale technicians at the counter and over the phone
• Use Infiniti's EPC (Electronic Parts Catalog) and other manufacturer systems to identify and locate parts
• Provide accurate pricing, availability, and technical part information for all Infiniti models
• Process sales, returns, warranty claims, and core returns efficiently
• Pull, tag, and stage parts for customer pickup or delivery
• Place special orders and track backorders for customers
• Build and maintain strong relationships with local repair shops and Infiniti service customers
• Keep the parts counter clean, organized, and professionally presented
• Stay current with new Infiniti product releases and technical service bulletins

What We're Looking For

• Previous automotive parts experience (Infiniti, Nissan, or luxury brand experience is a big plus)
• Strong knowledge of vehicle systems and mechanical aptitude
• Experience with electronic parts catalog systems
• Excellent communication and customer service skills
• Ability to work in a fast-paced, high-volume environment
• Must be able to lift up to 50 lbs
• Positive attitude and team-player mindset
• High school diploma or equivalent

What We Offer

• Competitive hourly pay plus monthly performance bonuses
• Full benefits package (medical, dental, vision, 401k)
• Generous employee discount on parts and service
• Ongoing manufacturer training and Infiniti certification opportunities
• Career growth within a premium luxury dealership

If you know your way around an Infiniti, love helping customers, and take pride in getting the right part the first time, we'd love to meet you!