Desktop Support Specialist

Desktop Support Specialist

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.

We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.

We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame.

We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients.

1. Source: A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates.
2. Validate: A recruiter validates the candidates' experience and skill sets against our client's position.
3. Initial Screening: Based on the position and the client's work culture, the recruiter uses initial screening questions to determine the most suitable candidates.
4. Submit: The recruiter will submit to the technical team qualified candidates who have passed the initial screening.
5. Technical Screening: The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates' technical skills.
6. Background Check: Administrative personnel will provide a detailed background check, as required, per client agreement.
7. On board: On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client's location.

Job Description

Position Details:

Job Title: Desktop Support

Location: Marshalltown, IA 50158

Duration: 12 months

Responsibilities:

· Will perform all roles of a Desktop Support staff. Will be first contact for Support tickets and will assist Desktop Support 3 staff with hardware issues and imaging staff desktop equipment.

· This role is focused on actual desktop support and not help desk phone support. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.

Candidate must be able to:

· Handle difficult situations with clients and turn them into a win for the desktop support team

· Work trouble tickets from system

· Be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on

· Solve issues desk side and through remote desktop

· Answer how to questions and resolve issues related to applications, printers, connectivity

· Setup and install new PC's,

· Maintain a positive outlook, be professional, and provide excellent customer service

· Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week

· More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study

Additional Information

All your information will be kept confidential according to EEO guidelines.