Customer Service Specialist

Customer Service Specialist

The Customer Service Specialist position is a full-time position Monday through Friday located at our TC Futures campus in Kennewick. This position is responsible for supporting the TC Futures program and all receptionist/clerical duties at the front desk. This person will be the "face" of the agency for all visitors and will be responsible for maintaining a positive first impression. The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. They should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

Essential Functions:

• Keep front desk tidy and presentable with all necessary material (pens, sign in sheet etc.).
• Greet people entering the building, answer questions, provide directions and alert staff when someone is there to meet or visit them.
• Receive and route incoming telephone calls; take and transmit messages to staff.
• Manage the building log of who is entering and exiting the building.
• Promote services of the program and ESD 123 agency.
• Accept deliveries and mail, organize them to be distributed to the correct recipients using the office mailing system and ensure they get to the recipient in a timely manner while also managing outgoing mail and packages for pickup.
• Provide daily support to facilities including but not limited to meeting room reservations, meeting setup/cleanup, scheduling contractors for maintenance, completing ordering and internal purchasing process etc.
• Provide administrative assistant support to other partner agencies as assigned.
• Complete general information requests from customers responding to social media and web page inquiries.
• Ensure documents meet branding guidelines as established for the TC Futures Partnership.
• Work successfully as an ESD 123 team member by contributing to the Strategic Plan, including supporting agency initiative and sponsored events.
• Order and maintain necessary office supplies and other items for TC Futures including creating and tracking purchase orders.
• Maintain required desk aides and Equal opportunity (EO) information
• Assist in making and keeping updated complete travel arrangements for program staff that ensures all arrangements are in order for the traveler.
• Follow all applicable Board policies and procedures.
• Maintain confidentiality.

Qualifications:

• High School Diploma required.
• Bilingual and biliterate Spanish/English preferred.
• Prefer any combination equivalent to: Two years college-level course work in business administration, office management, office support training or related field; and/or three to five years of increasingly responsible administrative office support experience, including at least one year in an education environment.
• Competence with the use of Microsoft Office, Google Suite, and relevant equipment and software applications.
• Experience working in a K-12 educational setting preferred, but not required.
• Exceptional personal/office organizational, teamwork, and communication skills.
• Ability to compose and format a variety of written communications such as memos, forms, brochures, spreadsheets, and visual data displays.
• Ability to work independently and adjust to a changing work environment.
• Ability to maintain a good working relationship with co-workers, school district personnel, and other stakeholders.
• Ability to operate all standard office machines and equipment.
• Represent agency in a professional manner.
• WSP/ FBI background clearance required.

Other Job Functions:

• If bilingual/biliterate, provide translation assistance to customers and documents.
• Performs related duties as assigned.

Position Benefits:

• Opportunities to receive on the job training.
• Access to full benefits (SEBB medical, vision, and dental insurance. WA DRS SERS retirement plan. Medical reimbursement account, Life and Long-Term Disability Insurance etc.)
• Access to the agency's wellness and employee assistance program.
• Paid sick leave (8 hours per month).
• Paid vacation leave (start at 8 hours per month).
• Paid personal leave (2 days per year).
• Paid holidays (13 per year).

Traits that you must possess:

• Proactive self-starter.
• A strong sense of taking initiative moving forward without waiting to be told what to do and how to do it.
• Flexible and can thrive in a fast-paced environment where you may have to wear several hats.
• Possess confidence while being humble lack excessive ego or concern about status.
• Willing to share credit, emphasize team over self and define success collectively rather than individually.
• Hungry always looking for more. More things to do, learn, and take responsibility for.
• Constantly thinking about the next step or opportunity.
• Smart have common sense about people. Good judgement and intuition around the subtleties of group dynamics and the impact of your words and actions.

About Our Team and Agency:

Helping students realize their dreams and aspirations is at the heart of everything we do at ESD 123. We accomplish this by embracing our employees as One Team, and operating with loyalty and commitment through compassion, dedication, and collaboration. At ESD 123, we strive to offer the highest quality customer experience by committing to our Culture Playbook and always looking for ways to behave in a manner that aligns with our beliefs. Each member of our ESD team must be humble, hungry, and smart, with a focus on making their teammates look good while working toward achieving our mission. We want this position to be one that you are or can be passionate about and look forward to embracing. We want you to grow, be challenged, and have fun while doing things that you are skilled at and enjoy. We are looking for someone who is proud to join our ESD One Team!

Working Conditions/Physical Requirements:

Work is performed primarily in an office environment; however, travel may be required to regional locations. Sitting for extended periods of time may be required. Lifts and carries a maximum of 35 pounds. Adequate manual and finger dexterity, hearing, speech, and vision are necessary to perform the essential functions of this position.