Bilingual Member Contact Specialist I

Description Employment Type: Full-Time, Hybrid Entry Salary Range: $16.06-$19.27 per hour with an incentive opportunity based on individual performance. AdvIA offers a bilingual premium for this role. This premium acknowledges and compensates bilingual employees who regularly use their language skills to assist our members. Proficiency testing is required, with a specific need for Spanish language proficiency. Benefits Package Health & Wellness Medical, dental, and vision insurance to keep you and your family healthy. Financial Peace of Mind 401(k) with company match, life insurance, and disability coverage. Time Off Generous paid time off (PTO), paid holidays, and paid parental leave. Professional Growth Learning and development programs, plus tuition reimbursement to support your career journey. Additional Perks Free Telemedicine Employee Assistance Program (EAP) Wellness initiatives Paid Community Action Volunteer Hours Parental Leave and Tuition Reimbursement are available after one year of service What You’ll Do You will provide outstanding service and support to our members and fellow Advians. As the expert on the team, you will answer member questions, service their accounts, recommend products and services that best meet their financial needs, and handle incoming calls to offer solutions—whether a product, service, or resource—while creating an exceptional experience. Your role is fast‑paced and fun, requiring a positive, outgoing, people‑helping mindset. What To Know About AdvIA AdvIA is a fast‑growing credit union in the top 3% of credit unions in the United States, serving nearly 200,000 members with assets over $3 Billion. We are deeply rooted in the communities we serve and place our members’ needs above all else. Our culture can only be described as “work hard, play hard.” Why You Should Work for Us As a team member of AdvIA, you can expect regular and constructive guidance, development opportunities, great benefits, dedicated co‑workers, and engaged leaders. We are committed to Equal Employment Opportunity and are a proud Veteran & Military Friendly Employer. What You’ll Need A willingness to learn and desire to be coached. Strong communication skills. Ability to ask questions for clarification. Patience. Customer service experience is strongly preferred, but we can teach this too. A team‑centered mentality. A passion for helping people. #J-18808-Ljbffr Advia Credit Union