Community Engagement Manager

Community Engagement Manager

As the leading global type 1 diabetes (T1D) research and advocacy organization, Breakthrough T1D helps make everyday life with T1D better while driving toward cures. We invest in the most promising research to turn ideas into life-changing therapies and devices. We work with government, regulatory officials, and insurance companies to address issues that impact the T1D community -- breaking through barriers that limit access to care worldwide. We provide resources and guidance that makes it easier to live and thrive with T1D. This is more than a moment -- we're empowering a movement for the T1D community. Share your support and help educate and empower individuals facing type 1 diabetes.

Our mission is to improve lives today and tomorrow by accelerating life changing breakthroughs to treat, prevent and ultimately, cure T1D and its complications. Always, we are guided by a single purpose: As we drive towards curing type 1 diabetes, we help make everyday life better for the people who face it.

The Community Engagement Manager (CEM) is a dynamic leader who activates strategies designed to advance the organization's mission by expanding our reach into the community; managing volunteers to amplify programming across the territory's geography; and ensuring all territory activities are in alignment with organizational goals and guidelines. By building and activating the pipeline of newly diagnosed supporters and engaging healthcare providers (HCPs) to advance the distribution of Breakthrough T1D resources, the CEM drives measurable results that support revenue generation and growth of our supporter base. The CEM supports over 4M households and collaborates with over 25 HCPs.

This individual is a high-impact, high-energy team player who can effectively bring the mission to life within the community through collaboration, partnership-building, cultivation, inspiration, and engagement. They will implement activities to support organizational strategies through their work to drive optimal results and actively demonstrate and promote enterprise-wide mindsets.

As one of the top performing Territories in the country, the Mountain West Territory plays a vital role in the organization's success. The Mountain West Territory has seven full-time staff (based in Denver and Salt Lake City metro areas), two Chapter Boards (Utah and Rocky Mountain), five fundraising events and 3-4 Community Engagement events collectively driving more than $3.7 million in FY27 total net revenue.

For Colorado applicants, we have a hybrid work schedule, in office two days a week and working remotely and in the field three days a week.

For Utah and Wyoming applicants, this is a remote position with occasional travel throughout the Mountain West Territory.

Key Responsibilities

Acquisition, Activation & Engagement (40%)

Build chapter and territory pipeline by acquiring new supporters through the Bag of Hope, Teen Pack, and Adult Pack resource programs for people newly diagnosed with type 1 diabetes, implemented according to national program guidelines

Identify and manage opportunities for community engagement (CE) resource expansion across territory footprint, including enhancing the healthcare provider (HCP) strategy, which includes:

o Utilizing national CE dashboards to analyze data and uncover growth opportunities

o Act on HCP leads to onboard new resource partners

o Build and sustain mutually beneficial partnerships with key HCP and community partners to market the CE program, disseminate resources, and support chapter activities, e.g., Community Summit speakers, Board representation, etc.

o Deliver consistent communication to HCPs

o Manage process with resource distribution partners to ensure implementation meets expectations and standards

Drive results by owning personal engagement and acquisition goals, tracking progress, acting quickly when behind, and adjusting the approach as community needs change; support the overall achievement of goals in the broader territory.

Identify, develop, and implement engagement opportunities to deepen support and activation of newly diagnosed families and individuals, T1D community members, healthcare providers, advocates, and other stakeholders across the territory geography, including:

• Ensuring connectivity of Bag of Hope/Pack recipients across all territory programs and activities
• Developing community-based small event strategy, and managing volunteers to execute the events, e.g., meet-ups, support groups, community breakfasts
• Partner with Institutional Fundraising to surface local grant resources to fund community engagement projects.
• Elevate supporters with greater interest and/or capacity to specific revenue channels like peer-to-peer fundraising, Signature Events, and Philanthropic Engagement.

Implement strategies to acquire and activate supporters in events throughout the territory that will help ensure fundraising and participation goals are met for current and future activities

Evaluate chapter activities on a regular basis and seek ways to improve performance and fundraising success; support the cultivation activities of new supporters within the chapter footprint

Listen actively to newly diagnosed families, volunteers, HCPs, and other stakeholders to understand their needs and feedback, and use those insights to shape engagement approaches and strengthen relationships.

Volunteer Management (30%)

Recruit, cultivate, and manage volunteer leaders that drive engagement and activation throughout the territory, including an active Outreach Ambassador Chair, Mission Information Volunteer and Advocacy Team Chair

Provide training, resources, and communications to volunteers to effectively execute program.

Ensure meaningful engagement of volunteers at all levels and engage in good working relationships with key volunteer partners.

Partner with volunteer leadership to develop and implement strategic activities within the territory that will expand engagement and acquire new supporters and advocate; and develop volunteer leadership support

Collaborate with CE peers across the organization for idea sharing and learning, and participate in national CE meetings, trainings, and working groups

Awareness (20%)

• Support and maintain the vision, mission, and priorities of Breakthrough T1D. Understand and be able to articulate the strategic direction and purpose of the organization.
• Demonstrate an educated and enthusiastic understanding of Breakthrough T1D's mission and research therapeutics. Promote mission engagement opportunities throughout the community in the areas of research, advocacy, community engagement and clinical trials.
• Develop and implement community engagement, mission engagement and advocate recruitment strategies across assigned territories in alignment with national strategies, including the consistent implementation of:
  • Breakthrough T1D Bag of Hope, Teen Pack and Adult Pack resources
  • Outreach Volunteer Impact Initiative
  • Breakthrough T1D Community Summit
  • Advocate recruitment and engagement
  • Mission information dissemination
• Develop and manage chapter CE communication, including engagement plans and volunteer updates, Plan and coordinate CE materials for committee meetings, healthcare provider meetings, networking/support group meet-ups, etc.
  • Represent the interests, professionalism, and integrity of Breakthrough T1D in all activities and relationships through a commitment to organizational standards and leadership by personal example.

  Administration (10%)

  • Maintain departmental and organization-wide policies and procedures
  • Develop expertise in community engagement management platforms, as appropriate.
  • Participate in monthly strategy meetings with Community Engagement and Strategic Alliances (CESA) program partners to monitor progress on key performance indicators, identify risks and opportunities, and take actions as appropriate to ensure success of program(s).
  • Partner annually with CESA national program partner(s) to establish goals, metrics, and pipeline strategies specific to program and community engagement event portfolio and role.

  Respond to and follow through with inquiries, needs, complaints and/or issues in a prompt and courteous manner

  Update the CRM database regularly (daily or weekly) with all communications, meetings, prospect information, and other relevant details.

  Qualifications

  • 3-5 years of community building and engagement experience in a complex, mission-driven organization, including large- and small-scale community events.
  • Familiarity with the healthcare community, knowledge of fundraising through peer-to-peer and signature event activities, and an existing network of relationships in the territory are a plus.
  • Strong relationship- and partnership-building skills with demonstrated experience building collaborative partnerships, organizing community initiatives, and working with a large network of passionate volunteers.
  • Ability to be an enthusiastic spokesperson/representative of Breakthrough T1D's mission. Clear communicator and attentive listener with the ability to build trust with families and individuals facing a new diagnosis and to inspire others to engage and support an organization's mission.
  • Track record of setting and meeting goals and following through on commitments, with demonstrated ability to multi-task, establish priorities, and adapt to shifting demands in a fast-paced and dynamic environment. Highly efficient in time management and can meet deadlines under pressure.