Overnight Shelter Staff Coordinator

Job Description

Job Description

Location: Bend, Oregon - In Person

Status: Full-Time

Benefits: Competitive Salary, 401(k), Health Insurance, Generous Paid Time Off

Schedule: 5pm - 5am varying days of the week, including weekends

At the Shepherds House Ministries our mission is to create safe, healing environments where all individuals feel valued, respected, and empowered to pursue personal growth and stability. We strive to feed the hungry, shelter the homeless, and walk alongside those facing life-controlling challenges such as trauma, addiction, and homelessness. Through emergency shelter, case management, and supportive services, we seek not only to address immediate needs but to foster lasting, positive change. Our vision is to help individuals break cycles of hardship and achieve meaningful transformation, ensuring that everyone in Central Oregon has the opportunity to find hope, stability, and healing.

We are seeking a passionate and mission-driven Overnight Shelter Safety Coordinator to help expand the impact of Shepherd’s House Ministries across all sites and advance this life-changing work.

Under the supervision of the Overnight Lead Coordinator, the Overnight Shelter Staff Coordinator is responsible for safeguarding the safety, security, and operational integrity of The Lighthouse Navigation Center, with a primary focus on overnight shelter guests. This role leads the Overnight Safety team in providing overnight services, conducting facility and neighborhood patrols, addressing safety concerns using trauma-informed and de-escalation practices, reinforcing appropriate conduct, and coordinating with staff or law enforcement as needed. The coordinator performs these duties in a manner that prioritizes participant care, supports The Lighthouse’s mission, maintains positive community relationships, and fosters a safe, respectful, and healing environment for all.

Essential Duties and Responsibilities:

1. Provide a welcoming, trauma-informed overnight environment where participants access shelter, meals, and services with dignity and respect.
2. Conduct and oversee overnight intake and First Stay Registration, ensuring accurate and timely HMIS documentation.
3. Leads the the overnight safety and security operations through monitoring, patrols, and coordination with staff or law enforcement as needed.
4. Utilize de-escalation and trauma-informed practices to address safety concerns while maintaining clear and appropriate boundaries.
5. Enforce Lighthouse policies and agreements consistently to promote safe, orderly, and respectful operations.
6. Leads, coordinates and collaborates with the overnight staff and ensure facilities remain clean, sanitary, organized, and operational.
7. Coordinate distribution of meals, hygiene supplies, clothing, first aid, and other essential participant resources.
8. Prepare and review Incident Reports and maintain accurate documentation to support compliance and communication.
9. Maintain awareness of restricted or separated individuals and ensure consistent team communication regarding safety protocols.
10. Support team alignment and operational excellence through meetings, training participation, administrative responsibilities, and collaboration with leadership.

Qualifications:

Education & Experience:

1. High school diploma or equivalent; additional education or training in social services, security, or a related field is a plus.
2. Proficient in Microsoft Excel to assist with organization and tracking operations
3. Previous experience in a similar role, preferably in a shelter or social service setting.
4. Strong interpersonal skills and the ability to engage with a diverse community.
5. Familiarity with trauma-informed care and de-escalation techniques.
6. Reliable, punctual, and able to work independently and as part of a team.
7. Basic computer skills, including proficiency in Microsoft Office and data entry.

Working Conditions:

1. Primarily overnight work schedule in an active emergency shelter environment serving individuals experiencing homelessness, trauma, addiction, and mental health challenges.
2. Frequent standing, walking, patrolling indoor and outdoor areas, and responding to unpredictable situations requiring alertness and quick decision-making.
3. Exposure to challenging behaviors, crisis situations, and emotionally intense interactions, requiring strong emotional regulation and trauma-informed engagement.
4. Combination of administrative tasks (documentation, HMIS data entry, reporting) and hands-on operational duties within dorm, food service, and common areas.
5. Work conducted in a fast-paced, team-based environment requiring collaboration with staff, volunteers, community partners, and occasional coordination with law enforcement.

Physical Requirements:

1. Ability to stand, walk, and patrol indoor and outdoor areas for extended periods during overnight shifts.
2. Ability to respond quickly to emergent situations, including moving between dorm areas, common spaces, and exterior property.
3. Ability to lift, carry, and move items up to 40–50 pounds (e.g., supplies, bedding, food service items) with or without assistance.
4. Ability to bend, stoop, kneel, reach overhead, and perform routine cleaning and facility support tasks.
5. Sufficient visual acuity, hearing, and situational awareness to monitor safety concerns and engage effectively in low-light overnight conditions.

In accordance with the Americans with Disabilities Act (ADA), we will provide reasonable accommodations to qualified individuals with disabilities. To request an accommodation, please contact a member of The People Team.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Shepherd’s House Ministries provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.