HR Shared Services Associate

Responsibilities Oversees and transacts all employee data changes and updates. Responsible for handling high volume administrative and transactional activities related to employee on/off boarding, absence management, compliance, records management, and retention. Provides support to employees and managers for transaction processing and life cycle event management in the system's self-service function (e.g., transfers, promotions, employment separations, etc.). Handles employee inquiries and issues resolution. Assists in the research, escalation, and resolution of Workday related operational issues. Ensures data quality and follows global data standards, running ad‑hoc reports to assist in this task. Delivers exceptional customer service and ensures all inquiries are accurately addressed in a professional, efficient, and timely manner. Ensures delivery against established service level agreements (SLAs) and people systems delivery (PSD) metrics. Cultivates networks across a variety of functions and locations with the organization. Qualifications High School Diploma or GED or the equivalent combination of education, training, or work experience is preferable. Skill in use of People Office systems, preferably Workday. Knowledge of People Office concepts, policies, and procedures. Attention to detail and accuracy, excellent data entry, organizational and prioritization skills. Excellent customer service, problem solving, and multi‑tasking skills. Ability to work in an organized manner and consistently follow up on tasks. Ability to work both independently and in a team environment. Ability to maintain confidentiality. Excellent oral and written communication skills. Ability to interface with all levels of employees and effectively interact with various functional areas and facilities. Ability to establish and maintain effective working relationships with employees, management, and clients. Experience with customer support: customer interactions, addressing escalations. Certifications & Qualifications High School Diploma GED #J-18808-Ljbffr Jobtailor