AVP, Retirement Plan Services — Remote Call Center Leader

Lincoln Financial Group in Charlotte, NC is seeking an AVP to lead the Retirement Plan Services Call Center. You will drive strategy, oversee staffing, training, and performance, and ensure service levels meet targets in a remote-friendly environment. The role requires a 4-year degree and 10+ years in client services or call center leadership, with proven ability to manage managers, set KPIs, and partner with stakeholders to deliver outstanding customer experiences. #J-18808-Ljbffr Lincoln Financial Group