Manager, Team Member Experience

Manager Of Team Member ExperienceCompensation range for this role is $55,000-$65,000/year + 10% bonus potential. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.As a Manager of Team Member Experience at Cooper’s Hawk, you’ll play a vital role in shaping the journey of our Team Members—from their first day to every milestone along the way. As a standard bearer of the brand, you’ll lead initiatives that attract, connect, engage, and retain top talent, all while promoting our company values and supporting the growth of our business. With a focus on hiring, training, onboarding, recognition, engagement, talent development, and HR support, you’ll help create a workplace where Team Members feel valued, supported, and inspired.What You Will Get50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private EventsMonthly Complimentary Wine Tasting for TwoMedical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program401(k) with Company MatchSupplemental Health Coverage (Voluntary Accident, Hospital Indemnity and Critical Illness)Health & Flexible Savings Accounts- Health and Dependent CareLong-Term Disability; Voluntary Short-Term DisabilityBasic Life and AD&D Insurance (with option to purchase additional coverage)Paid Parental LeavePaid Time OffAccess to Team Member Relief ProgramEmployee Assistance Program, providing mental health, legal and financial counseling“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and servicesTeam Member Rewards, Tenure Recognition and Referral BonusesLuxury Car Incentive for Team Member Development for General Managers and Executive Kitchen ManagersAnnual Destination Conference for General Managers and Executive Kitchen ManagersCareer Development OpportunitiesHow You Will SucceedPeople Developer: Centered on growth, mentorship and creating career pathways for all.Ensure onboarding and offboarding processes are timely, organized, and positiveParticipate in orientations and ensure training materials and uniforms are availableFoster a growth mindset by tracking and analyzing time-in-position data and identify training and development opportunitiesEnsure performance management standards are met by collaborating with trainers and managers on proper execution of training programsDrive the new-hire onboarding check-in process to ensure department managers conduct 2-week and 45-day check in; 90-day check-in is conducted by the GM/EKMEnsure ongoing communication with managers to create opportunities for development and to identify internal talent for hourly leadership rolesConduct Stay Interviews and gather feedback to improve the Team Member experienceMaster Operator: Focused on efficiency, execution, and process excellence.Ensure compliance with HR systems, certifications, and break policiesPartner with Talent Acquisition to ensure discipline in adhering to systems regarding quarterly staffing plans, applicant tracking, and internal job postings for current Team MembersObserve new Team Members on shift and provide feedback to support successPartner with department managers and HR to coordinate leaves of absence and return-to-work transitionsFollow policies, systems, and standards and ensure others are doing the sameProvide guidance on Paylocity functions and benefits utilizationAdapt quickly to changing business needs while maintaining operational excellenceDrive disciplined execution through planning, prioritization, and follow-throughCommunity Cultivator: Emphasizes connections, team member and guest experience, and brand advocacy.Attend Community and manager meetings to stay aligned with team needsShare engagement and retention insights with the GM and Area DirectorPromote a culture of fun and recognition through celebrations, events, and milestones; ensure Team Members feel supported and engagedCoordinate charity events and community involvement opportunitiesLead the creation of monthly boards with tasting notes, Chef Recs, and Wine Club updatesDeliver Uncompromising Hospitality by creating memorable Team Member and Guest experiences every shiftChampion the Wine Club by inspiring enthusiasm and ensuring Members feel valuedLead change with confidence, helping the team adapt while maintaining focus and performanceModel professionalism, Cooper’s Hawk values, and passion for culinary excellence while celebrating team successesWhat You Will BringMust represent Cooper's Hawk ValuesMust be at least 21 years of ageMust have experience as a New Restaurant Opening Trainer, Lead Restaurant Trainer, or in management at Cooper's Hawk Winery & Restaurants or have previous management experience with another restaurant conceptMust have a passion for hospitalityHas knowledge of operations in the tasting room, front of house, and kitchen to understand the Team Member experience in each part of the restaurantExcellent communication and relationship building skills with a passion for delivering Uncompromising Hospitality and developing high-performing teamsHas the ability to multi-task, work effectively and adapt to change in a fast-paced environmentMaintains basic knowledge of first aid and handling emergenciesHas the ability to perform essential functions to company standards with reasonable accommodationMust be able to read, write and understand EnglishAbility to work flexible shifts and schedules, inclusive of weekends and some holidaysMust be able to lift and carry up to 50 lbs.Must be able to stand for at least 10 hours per shiftMust have the ability to work 50-60 hours per weekCooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The BenAbout UsCooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.