Human Resources Coordinator - Yosemite National Park

Human Resources Coordinator – Yosemite National Park Requisition #: 648811 Location: Yosemite National Park, CA, US, 95389 Job Description There's so much to love in Yosemite National Park – the ultimate outdoor playground – year‑round. Be part of the Yosemite experience! Live, work, and play at historic properties like The Ahwahnee, Yosemite Valley Lodge, Wawona Hotel, Curry Village, White Wolf Lodge, Tuolumne Meadows and more! Expand your career, cultivate environmental stewardship, and explore your personal interests. Located in Central California in the Sierra Mountains, 4 hours east of San Francisco. The idea of National Parks began here when Abraham Lincoln signed the Yosemite Land Grant on June 30, 1864, during the Civil War. This was the first time the government signed the protection of public lands into public policy based on natural beauty and preservation for future generations. The HR Generalist Coordinator is responsible for providing customer service to employees, managers, and the HR community in response to inquiries related to a broad range of HR‑related topics, including but not limited to HR policy, staffing, benefits, and performance management. The HR Generalist Coordinator III will perform administrative, transactional, and data/records management activities in support of HR and HRIS functions, including processing life‑cycle transactions such as onboarding, status change, compensation, separations, etc. Compensation Data Hourly rate: $20.00 to $20.00. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting. Benefits Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans such as a 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. There is no predetermined application window for this position; the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered in accordance with all applicable laws, including the San Francisco Fair Chance Ordinance for San Francisco area jobs. Job Responsibilities Provide excellent customer service in response to phone and online inquiries from employees and managers. Resolve inquiries by accessing information in multiple HR systems. Triage general inquiries to ensure accurate work category is assigned. Raise more sophisticated issues to Tier 2 within myHR or the appropriate COE for advanced support and follow‑up as needed. Process transactions by collecting required information or backup documentation from the employee, manager, or HR. Respond to phone or online help requests on navigating the HR Portal and other HR‑related systems. Perform quality assurance reviews on electronic and manual transactions. Partner with Payroll and other COEs, as appropriate to resolve issues. Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs). At Aramark, developing new skills and doing what it takes to get the job done makes a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Experience working in a call center environment strongly preferred. Strong computer/technical skills; previous HRIS experience preferred. Bachelor’s degree in HR or related field strongly preferred. Knowledge of HR concepts and terminology. Effective verbal communication skills. Effective listening skills. Confirmed customer service orientation. Confident phone presence. Solid ability to grasp information quickly and probe optimally when required. Excellent organizational skills and ability to prioritize requests and duties. Attention to detail. Effective research, problem‑solving, and follow‑through skills. Ability to remain positive under pressure. Bilingual (English and Spanish) preferred. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. #J-18808-Ljbffr Aramark