Lead Field Technician - REMOTE

Introduction

With an eye for detail and a contagiously positive attitude, you’re the teammate everyone counts on to get the project buttoned up and across the finish line.

Overview

What We Do: We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are: Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us: You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well‑being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and care time, but also Wellness and Volunteer Time Off days.

Lead Field Technician

The Lead Field Technician serves as the senior technical resource for field operations, responsible for performing complex installations, deployments, troubleshooting technical issues, and leading field technicians to ensure projects are completed safely, efficiently, and to quality standards. This role combines hands‑on technical work with field leadership, coordinating daily activities, mentoring technicians, and acting as the primary on‑site liaison between customers, project managers, and internal teams. There is typically travel to different client sites.

Responsibilities

• Lead and coordinate daily activities of field technicians on various job sites.
• Assign tasks, monitor progress, and ensure work meets quality and safety standards.
• Provide on‑the‑job training, mentoring, and technical guidance to field technicians.
• Escalate complex technical or operational issues to management when necessary.
• Perform advanced installation, maintenance, and repair of systems, equipment, or infrastructure.
• Troubleshoot and resolve technical problems in the field.
• Interpret technical drawings, schematics, and project documentation.
• Ensure all installations comply with company standards, manufacturer specifications, and regulatory requirements.
• Serve as the primary on‑site contact for customers and internal stakeholders.
• Coordinate equipment, materials, and tools required for field work.
• Track project progress and provide status updates to management.
• Ensure work is completed on schedule and within scope.
• Review completed work for quality and accuracy.
• Identify opportunities to improve processes, efficiency, and customer satisfaction.
• Support continuous improvement initiatives within field operations.

Requirements

• Strong hands‑on experience with field services, hardware deployments, and multi‑site rollouts.
• Experience leading technicians or serving as the senior technical resource in the field.
• Solid working knowledge of SCCM imaging, Windows device configuration, and endpoint deployment.
• Ability to walk into a site, assess what is needed, and take control of execution.
• Comfortable operating in fast‑paced, high‑visibility environments.
• Strong communication skills with both technicians and client‑facing site contacts.
• Professional presence, sound judgment, and ability to work independently.
• Ability to lift up to 30 lbs. as needed and work in various environmental conditions.
• Valid driver’s license with ability to travel to job sites.