Director of Operation

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Training & development

Director of Operations
(STONE MANUFACTURING & BUSINESS GROWTH)

WHO WE ARE
We are a nationally recognized luxury stone design and manufacturing company featured in Luxe, Architectural Digest, Traditional Home, and other leading publications. We partner with top-tier architects, designers, and builders across the country to produce high-end fireplace mantels, bathtubs, sinks, and custom architectural elements.
Our main showroom and manufacturing facility are located outside of Chicago. Our mission is to create timeless, high-quality products that will last for generations.

POSITION OVERVIEW
We are seeking a senior-level operator to take ownership of the business as a Chief Operating Officer / VP of Operations. This role is responsible for building, structuring, and scaling the company across operations, manufacturing, and business development.
This is a true leadership position focused on executing growth, building systems, and running day-to-day operations at a high level. You will work directly with ownership to transform the company into a highly efficient, scalable operation.
This role is ideal for someone who has experience building or scaling a manufacturing or product-based business and is looking for a long-term leadership opportunity.

CORE RESPONSIBILITIES
Business Operations & Leadership

• Oversee and manage all day-to-day operations across manufacturing, sales, and administration
• Establish structure, accountability, and performance metrics across all departments
• Translate company vision into executable operational plans
• Build and lead a high-performance leadership team

Manufacturing & Production Oversight

• Oversee production operations to ensure efficiency, quality, and on-time delivery
• Implement systems to improve workflow, capacity, and output
• Drive continuous improvement across manufacturing processes
• Align production capabilities with sales growth

Systems, Infrastructure & Inventory

• Design and implement scalable operational systems across the business
• Build and manage inventory systems, material tracking, and production planning
• Optimize ERP/CRM tools, reporting dashboards, and operational KPIs
• Improve organization, forecasting, and resource allocation

Business Development & Growth

• Drive revenue growth through new business development and strategic partnerships
• Develop and expand distribution channels and national accounts
• Work closely with sales to improve conversion, pipeline management, and client experience
• Identify new market opportunities and product expansion strategies

Financial & Performance Management

• Own operational performance metrics including revenue, margins, and efficiency
• Improve profitability through cost control, process improvement, and better systems
• Work alongside ownership on budgeting, forecasting, and strategic planning

Brand & Market Positioning

• Help elevate the company’s brand positioning within the luxury design and construction market
• Ensure alignment between operations, product quality, and brand standards

QUALIFICATIONS
Required

• 7–10+ years experience in operations leadership, manufacturing, or business management
• Proven track record of scaling or significantly improving a business or division
• Strong experience building systems, processes, and operational infrastructure
• Experience managing multiple departments (operations, production, sales)
• High-level leadership, communication, and decision-making ability
• Strong financial and analytical mindset
• Ability to operate both strategically and tactically

Preferred

• Experience in manufacturing, construction, or product-based businesses
• Background in stone, concrete, architectural products, or custom fabrication
• Experience implementing ERP, CRM, or inventory management systems
• Familiarity with working alongside designers, architects, or builders
• Entrepreneurial mindset or experience in a growth-stage company

COMPENSATION & STRUCTURE

• Competitive base salary (based on experience)
• Performance-based bonuses tied to company growth and profitability
• Long-term growth opportunity 
• Employee product discounts

WHAT SETS THIS ROLE APART
This is not a traditional operations role. This is an opportunity to build, structure, and lead a growing company at a high level. You will have direct impact on strategy, operations, and growth, with the ability to implement systems and build a team that supports long-term scale.
We are looking for a leader who thinks like an owner—someone who can bring structure to a fast-growing business and elevate it into a highly efficient, premium manufacturing operation.