Digital - Senior Manager/Manager, Customer

THE OPPORTUNITY Aritzia is growing and our Customer team is growing with it. This is a unique opportunity to be part of the team responsible for building programs and tools that enable client‑focused experiences that balance digital efficiency with human connection. As the Senior Manager / Manager, Customer you will play a pivotal role in scaling our customer data foundation to enable smarter and faster customer decisions that deliver seamless, customer‑centric experiences and support with enterprise programs like loyalty and deepening customer insights. With the skills you gain in this role, the opportunities are endless – from a rewarding career in Customer to continued growth and development with Aritzia. THE ROLE As the Senior Manager / Manager, Customer you will lead the team to: Execute the strategic and technical enablement of the Customer Data Platform (CDP), including the selection, implementation, and operationalization of customer data solutions Collaborate with stakeholders to maximize the business’s ability to execute customer‑centric use cases by turning strategic objectives into technical specifications for the CDP, empowering teams to deliver data‑driven experiences Establish and enforce enterprise‑wide standards for data governance, including ingestion protocols, identity resolution, data quality, and segmentation logic, ensuring compliance, scalability, and integrity across all customer data assets Define and track KPIs for customer engagement, conversion, and loyalty programs Drive organizational adoption of customer programs and tools through training, change management, and cross‑functional stakeholder engagement Work with the appropriate Business Support partners to seamlessly lead the day‑to‑day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience THE QUALIFICATIONS The Senior Manager / Manager, Customer has: Bachelor’s degree in Business, Marketing, Data Analytics, or related field (MBA preferred) Deep hands‑on experience with CDPs, CRM platforms, and marketing automation tools, ideally in a technical product management capacity Ability to translate business concepts (e.g., CLV, loyalty tiers) into data models, segmentation logic, and identity graphs Strong focus on speed to market, process efficiency, and enabling business teams to operate with agility and autonomy Strong understanding of omnichannel retail and customer lifecycle management Proven ability to manage cross‑functional initiatives, driving measurable outcomes through collaboration with stakeholders across Marketing, Digital, Technology, and Data & Analytics A commitment to learn and apply Aritzia's Values and Business and People Leadership principles The ability to collaborate fluently with cross‑functional partners A commitment to quality and investing in results that add value to the business THE COMPENSATION At Aritzia, we provide market‑leading compensation packages designed to reward impact through our pay‑for‑performance philosophy. The range for roles at this level is $100,000 - $300,000 per year. Total compensation may include base, bonus and/or equity depending on the role, which has the potential to be greater than this range. With comprehensive benefits, aspirational workspaces, and elevated perks and experiences — we provide it all. THE PERKS Some of the industry‑leading benefits you will receive working at Aritzia: Product Discount — Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now. Baby Leave Program — We provide up to 16 weeks of paid time to support you and your growing family. Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial. Aspirational Workplace — Our offices are specially designed to be spaces of creativity, productivity and inspiration. Amenities — Additional amenities include a private parent’s room, shower facilities with elevated complementary conveniences, bike rooms and more. The Extras — We also offer a multitude of other perks like snacks and refreshments, dry‑cleaning, hotel, restaurant discounts, health and wellness discounts, and self‑care promos. EQUAL EMPLOYMENT OPPORTUNITY Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team. #J-18808-Ljbffr