Regional Support Specialist

Job Description
Are you the person friends go to when they need help organizing something, solving a problem, or bringing people together? Do you thrive in collaborative environments, love supporting others, and want work that actually makes an impact?

We're looking for a Regional Support Specialist who's excited to support volunteers, strengthen local Girl Scout communities, and help deliver life-changing leadership experiences for girls across the region.

What You'll Do:

• Be the go-to support person for regional volunteers and troop leaders
• Help recruit, train, support, and recognize volunteer teams across assigned regions
• Help volunteers confidently lead troops, affinity groups, events, and other Girl Scout experiences
• Coach volunteers through questions, challenges, and conflict resolution situations
• Collaborate with cross-functional teams to improve volunteer and member experiences
• Help identify community needs and implement strategies that strengthen volunteer support
• Assist with regional programming, trainings, events, and recognition opportunities
• Respond to member and volunteer questions via phone, email, and in person
• Maintain accurate records and document interactions in CRM systems and council databases
• Promote and support volunteer tools and resources like Volunteer Toolkit and Volunteer Essentials
• Support membership retention and renewal outreach efforts
• Assist families and members transferring into or across regions
• Share resources, updates, and important information with volunteers and staff
• Build inclusive, welcoming relationships with volunteers, members, and families
• Support the mission and goals of Girl Scouts through additional projects and team initiatives as needed

Experience and Skills
What We're Looking For:

• Bachelor's degree in a related field preferred (or equivalent experience)
• At least 1 year of experience in volunteer support, community engagement, or related work
• Valid driver's license and reliable transportation
• Ability to work occasional evenings/weekends for events or support needs

Bonus Points If You Have:

• Experience supporting volunteers, youth programs, nonprofits, education, or community organizations
• Bilingual skills (English/Spanish)
• Experience handling conflict or customer/member support situations
• Familiarity with Microsoft Office tools like Outlook, Excel, and PowerPoint

Why You'll Love This Role:

• Meaningful mission-driven work
• Opportunity to make a direct impact in local communities
• Collaborative and supportive team culture
• Leadership development and professional growth opportunities
• Flexible, people-centered work environment

The pay range for this position is $20.00 to $21.00 DOE

Who We Are:

Girl Scouts builds girls of courage, confidence, and character who make the world a better place. As part of our team, you'll help create experiences that empower girls to lead, grow, and thrive. If you're passionate about community, leadership, and making a difference, we'd love to hear from you.