Customer Service Associate

Benefits: Licensing Paid by Agency Hourly Plus Commission/Bonus 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Are you looking for a rewarding career where you can make a real impact? At Michaels Insurance and Financial Services, we don’t just sell policies—we help protect dreams. As a top-rated State Farm agency serving Maryland, Delaware, and Pennsylvania for over 25 years, we take pride in providing an experience like no other—for both our customers and our team. Why Work With Us? Award-Winning Culture – We’ve been voted the favorite insurance office year after year! Career Growth & Development – We invest in our team with training, mentorship, and advancement opportunities . Industry-Leading Expertise – Work alongside a team with 40+ years of experience and leadership that holds RICP®, CLU®, and ChFC® designations . Community-Focused – We are actively involved in Cecil County & North East Chambers of Commerce, NAIFA, and local events . A Team That Feels Like Family – We believe in collaboration, support, and celebrating wins together. Who We're Looking For If you are: Passionate about helping others and making a difference A strong communicator with a customer-first mindset Driven, goal-oriented, and eager to learn Excited about working in a fast-paced, team-oriented environment then you might be the perfect fit for our team! ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Karen Michaels - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred. #J-18808-Ljbffr