Process Improvement Specialist - Ambulatory

UPMC’s Great Lakes Physician Practices and Regional Health Services are seeking a Process Improvement Specialist to join their team! This full-time position will work day-shift, Monday through Friday. This position will support our GLPP practices in New York as well as RHS practices in Bradford, Warren and Kane. The primary location will be based out of Jamestown NY, with the opportunity to work from occasionally. This position will involve travel to various offices so a willingness to travel to multiple locations is a must. Candidates with an ambulatory care background and experience with EMR training or education experience are preferred.

Purpose:

The Clinical Improvement Specialist will work directly with Physician Services Division (PSD) practice sites to identify opportunities for clinical process improvement activities and assist with the physician training. This individual will be responsible for performing assessments of clinical workflows, the identification of risk issues for patients and providers, the formulation of recommendations for resolution. Additionally, this individual will help to support the rollout of ambulatory clinical initiatives of other entities of the Health System.

Responsibilities:

• Assist Primary Care practices with the development of corrective action plans to enhance pay for performance activities of the various managed care entities.
• Conducts the training for Electronic Health Record and assists with resolution of problems.
• Arrange and conduct clinical process assessments for the various primary care and specialty practice sites; develop written strategic planning documents outlining proposed resolution of identified risk issues and problem workflows; arrange and conduct a final review meeting with key practice personnel (physicians, administrators, managers) to present the recommended changes and the benefit to the practice of implementation; determine the timeframe for reassessment based on the individual practice and conduct the re-audit; maintain documentation on department shared drives.
• Champion ambulatory clinical initiatives in the PSD practices for other entities of the system, i.e., the Electronic Health Record implementation teams, UPMC Health Plan, the UPMC Diabetes Institute.
• Staff relevant committees of PSD as assigned by the Vice President or Administrator.
• Support EpicCare rollout for PSD practices; questionnaires, work plans, content sessions and go lives
• Assist with accomplishing the goals of the annual Medical Management Work Plan.
• Perform projects independently, establish deadlines, prioritize work, and keep supervisory staff appraised of the project’s progress or identified barriers to completion.