Golf Cart Attendant - Makefield Highlands Golf Club

Job Description

Job Description

GOLF CART ATTENDANT - Makefield Highlands Golf ClubMHGC SFM, LLCLOCATION: Yardley, PADEPARTMENT: OPERATIONSREPORTS TO: GENERAL MANAGERSTATUS: PART TIME (NON-EXEMPT) ABOUT THE COMPANY:Makefield Highlands Golf Club is a premier golf, recreation and entertainment destination focused on improving the health and economic vitality of Yardley, PA. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Makefield Highlands Golf Club is a managed facility by SFC GOLF, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.POSITION SUMMARY:The Golf Cart Attendant is responsible for ensuring a smooth and enjoyable experience for our golfers by maintaining the golf cart fleet and providing exceptional customer service.PRIMARY RESPONSIBILITIES WILL INCLUDE BUT ARE NOT LIMITED TO:Ensure a clean and well-maintained fleet of golf carts by cleaning carts after use, checking tire pressure, and reporting any damagePrepare carts for golfers by loading and unloading clubs, stocking carts with towels, scorecards, and teesAssist golfers with cart operation and answer questions about the courseEfficiently stage and park carts to meet golfer demandMaintain a clean and organized cart storage areaMay also be responsible for cleaning range balls and maintaining the driving range areaGreet members and guests, and provide courteous and friendly first-in-class service to all members and guests Be knowledgeable about facility programs (format, pricing, meeting dates/times) Maintain confidentiality and discretion with guest and Team Member information Professionally resolve guest concerns and complaints and/or direct to appropriate manager Know and enforce the venue policies and procedures Assist with venue preparation for eventsAssist and transport guests as needed around the facility during eventsComplete special projects, daily assignments, and other duties as assignedMINIMUM QUALIFICATIONS:Must be at least 16 years of age Valid driver's license preferredCustomer service experience preferredFlexible work schedule (e.g., nights, weekends, holidays, long hours) and regular attendance necessaryExcellent communication skills, both verbal and writtenAbility to maintain focus in a high-volume, fast-paced environmentMust have excellent guest service skillsMust be detail-oriented and have outstanding organizational skillsAbility to multi-task, prioritize, and remain calm and focused in difficult and stressful situationsMust be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow Team MembersMust work well with othersMust take personal initiative for the betterment of the team and venueCommitment to the safety and well-being of othersWORKING CONDITIONS AND PHYSICAL DEMANDS:Must be able to lift 50 pounds waist highMay be required to sit, walk, or stand for extended periods of time and squat, stoop or bendFacility has intermittent noise