Management Information Systems (MIS) Technician III

Starting Date: Immediately Job Description

POSITION SUMMARY:

The MIS Technician III provides technical support for The Arena at Southlake’s event technology and production systems, including audio, video, lighting, displays, communications, power, and related technical equipment. The position assists with system setup, operation, troubleshooting, equipment maintenance, and technical support for Arena events and activities. This position will also manage venue-wide hardware, point-of-sale (POS) systems, wireless networks, and real-time event support for games and concerts. The role requires expertise in large-format LED displays, live audio, and multi-camera or automated officiating setups. This position reports to the Executive Director of The Arena at Southlake.

KEY RESPONSIBILITIES:

Set up, operate, test, and break down audio, video, lighting, display, and communication equipment. Provide technical support during events and troubleshoot routine equipment or system issues. Support event production requirements and coordinate technical needs with the Arena staff, clients, promoters, vendors, and production teams. Assist with scoreboards, ribbon boards, digital signage, microphones, intercoms, and presentation systems. Implements and maintains district hardware, software, networking equipment, and other related devices to ensure that district technology goals are achieved. Provides computing installation, configuration, and break-fix services to faculty, staff, students, and administrative users. Maintain technical equipment, cables, accessories, storage, areas, and inventory. Document equipment issues and coordinate repairs or vendor service when necessary. Assist with event load-in and load-out and interface with touring or contracted production teams. Follow applicable electrical, rigging, equipment, and safety requirements within assigned training and authorization. Maintain accurate event technical notes and equipment-use records. Manage and maintain documentation for all locations, including inventory of hardware, software, and other systems. Demonstrates a thorough knowledge of desktop, network, topologies, and deployment strategies. Use of software deployment tools to manage software installations throughout the district. Works with Engineers and other technical staff to identify and resolve complex problems. Relay important issues and resolutions to Technician I and II, if applicable, to ensure a district-wide process to resolve end-user problems quickly and efficiently. Assist with Multifunction Printers (MFP) production setup, and ensure production plans are followed. Quality Control (QC) video and audio signals for air; ensure incoming/outgoing routing is configured and routed accordingly. Maintain high customer-service satisfaction for all end users by communicating clearly, appropriately, and courteously with a consistently positive attitude. Serve as the audio and video liaison between site personnel and Production Control Room (PCR) operations. Troubleshoot technical issues and coordinate with appropriate teams to facilitate resolution. Manage network VLANs for production equipment. All other duties, as assigned and required, in order to perform the above services.

KEY JOB REQUIREMENTS:

High school diploma or GED and formal industry certification from Microsoft or Cisco required. An associate degree or higher in Computer Science or a related field preferred. A minimum of three (3) years of experience in IT, within an educational environment, is preferred. Must possess extensive troubleshooting skills and a working technical knowledge of network/hardware/software systems within Microsoft Windows 7 or higher, and Apple environments. Must possess customer relations, time management, and communication skills. Two or more years of live-event, audiovisual (AV), production, broadcast, facility technical, or related experience preferred. Knowledge of event audio, video, and lighting systems and safe equipment practices is preferred. Makes moderate decisions and recommendations which affect the activities of others. Must possess the ability to establish and maintain effective working relationships with technology staff, administrators, and school personnel. Work directly affects the functionality and reliability of Arena technology and event-production systems. Errors or equipment failures may affect event operations, presentations, client service, and the guest experience. Microsoft or Cisco industry certification is required for candidates who do not possess an associate degree or higher. For candidates with an associate degree or higher in Computer Science or a related field, Microsoft or Cisco industry certification is preferred. Technical/Analytical - Technician provides instruction/guidance. Independent technical expertise needed to assist technical. Exercises judgment in equipment setup, routine, troubleshooting, technical support, and determining when equipment issues require additional assistance, repair, or vendor support. Requires regular, frequent communication with internal technical personnel, department leadership, Event Services, Operations, district Technology personnel, and other appropriate staff regarding technical requirements, equipment needs, system issues, and event support. Requires regular, frequent communication with school personnel, staff, district leadership, clients, event promoters, contractors, touring or production personnel, and vendors. Organization skills; good decision-making skills, time management, coordination, troubleshooting, and demonstrates working knowledge and expertise. Ability to work independently and collaboratively. To maintain a safe, highly available, and efficient computing environment. Requires proficiency with or the ability to learn audiovisual equipment, lighting and display systems, communications equipment, presentation technology, computers, and other job-related systems. Responsibility for the Welfare of Others:Constant (Daily) - to exercise the duty of care and protection of the health, safety, security, welfare, well-being, and best interests of the District's various stakeholders. Normal office setting. Work is performed in both office and live-event environments. The position requires frequent interaction with clients, vendors, staff, and event personnel and may involve movement throughout the Arena. Light duty - On most occasions, walking, standing, and stooping. Light lifting or carrying 50 lbs. or less. Requires prolonged standing, walking, bending, reaching, use of stairs, and frequent movement throughout a large facility. Management Information Systems (MIS) Technician III Clayton County Public Schools THE ARENA AT SOUTHLAKE - Morrow, Georgia Open in Google Maps This job is also posted in Clayton County Public Schools Position Type: FULL TIME Salary: $50,574 to $55,119 Paid based on salary scale Job Requirements Citizenship, residency or work visa required Contact Information Applicant Account , Testing 1058 Fifth Avenue Jonesboro, Georgia 30236 Phone: View phone number on click.appcast.io Email: View email address on click.appcast.io #J-18808-Ljbffr THE ARENA AT SOUTHLAKE