Sales Manager

Griffith Ford is looking for an experienced, motivated, and results-driven Sales Manager to join our growing team. The Sales Manager will be responsible for leading the sales department, developing our sales team, maximizing customer satisfaction, and driving profitable vehicle sales. This is a hands-on leadership position for someone who understands the automotive sales business, knows how to hold a team accountable, and can create a positive, high-performance culture. Key Responsibilities

• Lead, motivate, coach, and develop the sales team to achieve monthly sales and gross-profit objectives.
• Manage day-to-day operations of the sales department.
• Work closely with Sales Consultants to improve closing ratios, appointment show rates, CSI, gross profit, and overall performance.
• Monitor and manage incoming internet, phone, and showroom traffic.
• Assist with customer negotiations and resolve escalated customer concerns professionally.
• Review and manage sales opportunities, follow-up activity, appointments, and unsold customers.
• Ensure sales processes and dealership procedures are followed consistently.
• Work with the General Sales Manager and General Manager to establish and achieve monthly goals.
• Analyze sales reports, performance metrics, inventory, and market conditions to identify opportunities for improvement.
• Maintain strong relationships with customers and promote a customer-first sales environment.
• Assist with hiring, onboarding, training, and ongoing development of sales personnel.
• Conduct sales meetings, one-on-ones, and performance coaching.
• Help maintain accurate CRM activity and ensure proper follow-up processes are being followed.
• Work closely with the F&I department, service department, and other dealership departments to provide a seamless customer experience.
• Maintain a professional, organized, and energetic showroom environment.
• Ensure compliance with dealership policies, manufacturer requirements, and applicable laws.

Qualifications

• 2+ years of automotive sales management experience preferred.
• Proven track record of achieving sales and profitability goals.
• Strong knowledge of automotive sales processes and dealership operations.
• Excellent communication, leadership, and negotiation skills.
• Ability to coach and motivate a diverse sales team.
• Strong organizational and time-management skills.
• Comfortable working with CRM and dealership management systems.
• Professional appearance and positive attitude.
• Valid driver's license and acceptable driving record.
• Must be able to work in a fast-paced, performance-driven environment.

What We're Looking For The ideal candidate is a leader—not just a desk manager. We want someone who is willing to get involved, work deals, coach their team, follow up with customers, and help the dealership win. You should be:

• Competitive and goal-oriented
• Highly motivated and self-driven
• A strong communicator
• Comfortable holding people accountable
• Passionate about developing people
• Focused on customer satisfaction
• Organized and detail-oriented
• Positive, professional, and team-oriented

Why Join Griffith Ford? At Griffith Ford, we believe our people are the foundation of our success. We provide a professional environment where motivated employees have the opportunity to grow and build a long-term career in the automotive industry. If you're an experienced automotive sales professional who is ready to take the next step into leadership—or an experienced Sales Manager looking for a new opportunity—we'd like to hear from you. Apply today and become part of the Griffith Ford team!