Value-Added Services Specialist

Overview The Value-Added Services (VAS) Specialist is a key individual contributor responsible for designing, implementing, and optimizing value-added service offerings within HP’s distribution operations. This hands-on role partners with cross-functional teams to deliver customized solutions such as product configuration, kitting, labeling, bundling, and light assembly that enhance customer satisfaction and differentiate HP’s supply chain capabilities. Key Responsibilities Manage the end-to-end execution of VAS including product customization, kitting, labeling, bundling, light assembly, and other customer-specific requirements within HP’s distribution centers. Analyze VAS processes using data analytics and process mapping to identify improvement opportunities, drive efficiency, and ensure cost-effective delivery. Collaborate with Supply Chain, Sales, Customer Service, IT, and Warehouse teams to design and implement new VAS offerings in response to customer and market needs. Ensure all VAS activities meet HP’s quality, safety, and compliance standards, as well as customer specifications and contractual requirements. Develop and maintain SOPs for VAS, ensuring consistent and repeatable execution across the network. Monitor and report on KPIs such as VAS turnaround time, order accuracy, cost per service, and customer satisfaction. Support the implementation of digital tools, automation, and WMS to streamline and scale VAS operations. Train and coach warehouse and operations staff on VAS processes and best practices. Participate in cross-functional projects related to new service development, process optimization, and supply chain transformation. Foster a culture of continuous improvement, customer focus, and operational excellence in VAS activities. Required Qualifications Bachelor’s degree in Supply Chain, Industrial Engineering, Operations Management, or equivalent practical experience. 3-5 years in distribution, contract manufacturing, or electronics fulfillment with responsibility for kitting, configuration, or packaging operations. Proficiency with ERP, modern WMS platforms, and work-order or manufacturing-execution modules; ability to interpret BOM, engineering drawings, and label specifications. Proficiency with Excel plus a data-visualization tool such as Power BI or Tableau; able to translate raw data into actionable insights. Preferred Qualifications Lean, Six Sigma Green Belt, or APICS CPIM/CSCP certification. Experience with regulated products (hazardous goods, lithium batteries) or configure-to-order imaging. Familiarity with print-and-apply systems, pick-to-light technology, or collaborative robots in a distribution environment. Base pay and benefits : The base pay range for this role is $65,600 to $101,000 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits HP offers a comprehensive benefits package for this position, including: Health insurance Dental insurance Vision insurance Long term/short term disability insurance Employee assistance program Flexible spending account Life insurance Generous time off policies, including: 4-12 weeks fully paid parental leave based on tenure 11 paid holidays Additional flexible paid vacation and sick leave (US benefits overview) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. #J-18808-Ljbffr