Sales Associate

Sales Associate

Chicago Premium Outlets - Aurora, IL 60502

Overview

Salary Range $16.60 - $18.43 Hourly Position Type Part Time Education Level High School Travel Percentage Up to 25% Category Retail

Description

Lovesac is a fast-growing, design-driven furniture brand on a mission to help people live more comfortably. We create innovative, adaptable furniture, like our iconic Sacs and endlessly customizable Sactionals, that's built to evolve with our customers' lives. Washable, reconfigurable, and here for life, our products deliver Total Comfort without compromising on style or sustainability. We're ambitious, human-centered, and driven to win the right way. At Lovesac, we think big, move fast, and hold ourselves to high standardswhat we call Top Ambitionwhile leading with care, empathy, and purposebecause Love Matters. We believe great results come from empowered teams, strong relationships, and a shared commitment to making a positive impact on our customers and each other.

As a Lovesac Outlet Sales Associate, you are energized by connecting with customers, creating excitement around outlet opportunities, and helping customers find the right solutions for their home and lifestyle. You are approachable, positive, and relationship-driven, balancing exceptional customer service with operational support to keep the store running smoothly. You thrive in a fast-paced environment where no two days are the same, engaging customers, processing inventory, supporting fulfillment activities, and consistently representing the Lovesac brand with enthusiasm, integrity, and a customer-first mindset.

Sales & Customer Experience

• Deliver a seamless customer journey from discovery to pickup by providing exceptional service, building meaningful customer connections, driving conversion, and creating urgency around outlet opportunities while maximizing sales across both on-hand and order-based assortment.
• Demonstrate strong product knowledge while creating a fun, engaging experiencedelivering compelling brand tours, meaningful education, and confidently closing sales.
• Greet clients with energy and optimism, actively selling while executing the Lovesac selling process, maintaining a quote pipeline, and consistently following up to drive conversion.
• Build lasting customer relationships that extend beyond a single purchase, welcoming every customer into the #LovesacFamily and creating opportunities for continued engagement, repeat business, and enthusiastic brand advocacy.
• Take ownership of your performance, operating with confidence, strong decision-making, and disciplined execution to consistently meet and exceed sales goals and KPIs.

People & Culture

• Represent Lovesac's values by contributing to an inclusive, respectful environment for all customers and teammates where belonging is real, diverse perspectives are valued, and everyone can do their best work.
• Show up with accountability, flexibility, and a willingness to learn, grow, and take feedback.
• Build authentic relationships through genuine connections and everyday interactions that strengthen brand awareness.

Operational Excellence

• Support day-to-day store operations by supporting with merchandising, inventory flow, fulfillment, shipments, and technology to deliver exceptional customer experiences and strong business results.
• Help bring the Lovesac brand to life through visual merchandising, signage, and in-store presentation, ensuring customers can easily shop changing assortments and outlet-specific opportunities.
• Deliver on brand standards, safety, and policies in a way that feels approachable and customer-first, while contributing to a positive team environment and protecting the business.
• Staying curious and flexible, you will take on additional priorities and special projects to keep the store, team, and brand continuing to grow.

Qualifications

Requirements

• 18 years of age or older.
• Minimum of 1 year of experience in a retail or customer service role.
• Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights, to ensure you capitalize on demand, outperform goals, and maximize your earnings.
• Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers and utilizing internal CRM systems to enhance customer experience and drive future outreach.
• Must be able to travel, as required by the Company in its sole discretion, to local stores, third-party vendors and for occasional meetings using various forms of transportation.
• Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property. Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
• Must be able to safely load, unload, stage, move, and assemble furniture products.
• Ability to stand and walk for extended periods, up to 8 hours per shift. Must be able to move objects (including medium to large furniture items up to 100 pounds) from a lower to a higher position or horizontally from position-to-position and be able to assemble furniture while working on the selling floor. This position regularly requires the following actions: bending, twisting, kneeling, reaching, stooping, crawling, and climbing.

Benefits

Financial Well-Being

• Performance Based Quarterly Bonus
• Competitive Hourly Wage
• 401(k) with Company Match
• Legal and ID Theft plans
• Paid Time Off & Holiday Pay

Social Well-Being

• Associate Resource Groups
• Lovesac Gives Back
• Verizon Employee Discounts

Emotional & Mental Well Being

• Employee Assistance Program (EAP)

Physical Well-Being

• Access to discounted Health Benefits
• Wellness and Gym discount

Associates will be eligible to receive up to 26 hours of paid time off within our fiscal calendar year. They will be paid 1 1/2 times their regular rate for any hours worked over 40 hours in a work week. In certain jurisdictions, part-time sales Associates may be eligible for paid sick and safe leave. In addition, they will be paid 1 1/2 times their regular rate for any hours worked on these holidays. Eligibility and terms for all benefits listed are as outlined in Lovesac's policy and plan documents.

Associate pay will vary based on factors such as location, qualifications, experience, skill level and competencies.

Our Lovesac Values: Core Values : Top Ambition, We All Win Together, Conscious Operations, Do Less and Do Best, Love Matters

Table-Stakes Values : Willing to Sweep Floors, Grit, Positive, Self-Aware, Self-Starting, Insatiable Learners, Transparency, Customer-Centric

Our Lovesac Core Competencies: Builds Customer Centricity, Drives Remark-able Results, Collaborates Effectively, Makes Good Decisions, Demonstrates Self-Awareness

Lovesac is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, national origin, ethnicity, religion, sex, sexual orientation, gender (including gender-related identity, gender nonconformity, or status as a transgender or transsexual individual), pregnancy, age, national origin, marital status, physical or mental disability, military status, genetic information or any other characteristic protected by applicable law.

Lovesac is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates and employees with disabilities, protected medical conditions, and religious beliefs. If you need an accommodation during the application or interview process, please reach out to us at: View email address on click.appcast.io.

Non-New York City Applicants Only: To the extent permitted by law, conditional offers of employment will be contingent upon successful completion of a background check, including but not limited to education verification, employment history verification, reference checks, criminal history and motor vehicle history (if vehicle required). All qualified applicants with criminal histories will be considered in accordance with applicable local, state, and federal law.