IT Support Specialist

IT Support Specialist Position Summary Provide technical support for the use of Information Technology and Services within the manufacturing facility and the business sector to meet business objectives. Provide technical assistance to users, resolving hardware, software, and network issues. Diagnose and solve technical problems, ensuring minimal downtime. Assist and observe the IT / OT Manager as a backup / apprentice for the OT and Manufacturing network. Responsibilities Responsible for ITIL processes and providing computer technical support with a focus on customer service. Perform troubleshooting related to general user support, client connectivity, and printing. Utilize ticketing system to track issues and manage location queues to ensure that new tickets are identified, prioritized, and resolved. Install, test, and maintain computer equipment, peripherals, and network infrastructure. Huber Engineered Woods is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, sexual orientation, gender identity, age, protected veteran status, non-disqualifying physical or mental disability, national origin, genetic information, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. #J-18808-Ljbffr