Desktop Support Technician

Desktop Support TechnicianL3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.Job Schedule: 9/80: Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday offJob Summary:We are seeking an experienced and proactive technology professional to provide advanced on-site technical consultation, analysis, recommendations, and assistance to users, manufacturing, engineering, and business teams. This role partners with stakeholders to evaluate operational technology needs, assess risks, and recommend IT solutions that support system uptime, data integrity, and business resiliency. The position requires strong analytical skills, sound technical judgment, and the ability to lead technology improvement efforts in a complex industrial environment.Job Description:Work with users to understand their technology needs and determine the tools required to support their work.Identify and recommend hardware, software, and technology solutions that help the business operate effectively.Evaluate technology risks and identify solutions that reduce business disruption and improve reliability.Provide guidance to manufacturing, engineering, and other business teams regarding technology decisions and solutions.Review existing technology and recommend improvements, standards, and long-term solutions that support business needs.Help determine when technology should be purchased, upgraded, replaced, or retired.Compare technology options and recommend solutions that best meet business and operational requirements.Lead technology improvement efforts that help the organization operate more effectively and reduce operational risk.Analyze system performance, assess capacity requirements, and identify underlying causes of technology issues that may impact operational performance.Develop and recommend improvements to technology configurations and processes that enhance reliability, security, compliance, and long-term effectiveness.Prioritize and lead technology improvements that support business operations, reduce operational risk, and minimize business disruption.Qualifications:Requires a High School Diploma or equivalent and a minimum of 8 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 4 years of prior related experience.Preferred Additional Skills:Advanced proficiency in troubleshooting hardware, software, and network issues.Solid knowledge of networking protocols (e.g., TCP/IP, VLANs, VPNs) and cybersecurity fundamentals.Experience with ticketing systems (e.g., ServiceNow), remote management tools, and monitoring software.Familiarity with manufacturing technologies, including ERP, MES (Manufacturing Execution Systems), SCADA, and industrial automation.Strong analytical and problem-solving skills with attention to detail.Excellent communication abilities for explaining technical concepts to non-technical stakeholders.Ability to work independently and in teams under pressure during production-critical situations.Commitment to continuous learning and adapting to evolving technologies.