Growth Marketing Specialist - Diagnostic Imaging/Telemedicine

Growth Marketing Specialist, Diagnostic Imaging & Telemedicine (DI+TM)

Working within the Growth Marketing & Education team, the Growth Marketing Specialist, Diagnostic Imaging & Telemedicine (DI+TM) supports demand generation and customer education initiatives, with a focus on channel diversification, experimentation, and optimization.

This role executes and supports user journeys and resources across the DI+TM portfolio and plays an important role in the development and promotion of content and education.

Partnering closely with Line of Business (LOB) Marketing, Sales, GMO, and Product teams, this individual ensures growth marketing initiatives are diversified across channels, commercially aligned, and directly supportive of DI+TM business objectives.

Key Responsibilities:

• Execute and support user experiences and promotional journeys within DI+TM products to drive demand generation and customer retention using an AI-powered Digital Adoption Platform (Whatfix)
• Support the planning, execution, and analysis of A/B and multivariate testing to optimize engagement and performance
• Develop and maintain segmentation strategies for in-product promotional activities
• Ensure self-help resources within products are accurate and up to date, and that user feedback is communicated to and actioned by appropriate internal teams
• Identify and recommend opportunities to influence in-product user behavior in support of business goals

Demand Generation Campaigns

• Support the development, build, and execution of tactical components of demand generation campaigns
• Perform and analyze A/B testing to identify insights and optimization opportunities
• Participate in post-campaign analysis to assess performance trends and identify areas for improvement
• Ensure campaigns are executed across appropriate IDEXX-owned and partner channels

Content and Education

• Support the development of content aligned with demand generation and customer retention campaigns
• Identify opportunities for content creation across multiple channels, with a particular focus on in-product experiences
• Support the DI+TM education strategy through content development, maintenance, and cross-channel promotion and nurturing programs
• In collaboration with internal partners, support content development for the DI+TM blog, Vetiverse, IDEXX Learning Center, and Whatfix self-help experiences in VetMedStat and Web PACS

Cross ‑ Functional Collaboration

• Collaborate with LOB Marketing, Sales Center of Excellence, Regional Marketing, and GMO teams to deliver commercial and educational objectives
• Collaborate closely with Product, Support, and Onboarding to plan and execute in-product content
• Support effective, timely, and efficient internal communication across stakeholders

What You'll Need to Succeed:

• Bachelor's degree or equivalent combination of education and relevant experience required.
• Master's degree or equivalent preferred.
• 1–3 years of experience in marketing, growth marketing, digital marketing, or a related role
• Experience with Digital Adoption Platforms (DAPs) such as WalkMe or Whatfix is preferred
• Comfort with or willingness to engage with AI tools
• Experience in the veterinary or healthcare industry preferred
• Demonstrated initiative and ability to work independently
• Strong attention to detail
• Ability to prioritize and manage multiple projects simultaneously
• Strong written and verbal communication skills
• Strong analytical and organizational skills
• Ability to collaborate effectively within highly matrixed medical and commercial organizations

Key Competencies:

• Action Oriented
• Collaborates
• Communicates Effectively

What you can expect from us:

• Hourly rates targeting: Up to $70K annual
• Opportunity for annual cash bonus
• Benefits Day-One
• On the job training and career advancement opportunities (experience NOT required)
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more

Why IDEXX?

We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.