Customer Service Rep

Senior Customer Service Representative

Status: Full-time 9:00 am - 4:00 pm Pay Range: $24.00 $30.00 per hour Location: Richmond, CA PrideStaff has partnered with a premier local service leader to find a high-level professional who stays calm when the water is rising. Our customer's clients call when they're having a bad dayleaking pipes, clogged drains, and high-stress home emergencies. We are looking for a Senior CSR who isn't just a "dispatcher," but a calming force and a brand ambassador. If you have a "smile you can hear over the phone," a mastery of ServiceTitan, and the creative spark to manage a digital brand, you are the candidate we've been waiting for.

What You'll Be Doing

• The Front Line of Empathy: Act as the first point of contact for stressed homeowners. You'll use your excellent "phone bedside manner" to de-escalate anxiety and book calls with precision.
• ServiceTitan Operations: Manage the daily workflow, dispatching, and customer profiles within ServiceTitan (highly required).
• Data & Reporting: Use the MS Office Suitespecifically Excelto run performance reports, handle data imports/exports, and utilize formulas to track our success.
• Creative Brand Management: Use Canva to design fresh, engaging posts and update brand iterations.
• Social Media Maven: Manage and grow our presence across Facebook, Instagram, TikTok, and YouTube, ensuring our Richmond/Alameda/Marin/Solano/Contra Costa county communities know exactly who to call in a pinch.

The Requirements To thrive in this role, you must bring a blend of technical skill and genuine kindness:

• ServiceTitan Mastery : Previous professional experience with ServiceTitan is a non-negotiable requirement.
• Technical Proficiency: Advanced skills in Excel (formulas, data management) and the broader MS Suite.
• The "Voice": A professional, warm, and clear phone demeanor. You should be able to turn a frustrated caller into a lifelong fan.
• Creative Flair: Experience with Canva and a solid understanding of social media trends and platform management.
• Communication: Exceptional written and verbal skills are a must.

Nicotine-Free: We maintain a strictly nicotine-free work environment to promote health and wellness for our team. Benefits of working with PrideStaff:

• Medical, Rx, and Wellness Benefits
• Dental and Vision Plan Options
• Short-term Disability
• 401(k) Retirement Plan
• Holiday Pay

Compensation / Pay Rate (Up to): $24.00 - $30.00

PrideStaff Company Overview PrideStaff is dedicated to helping you succeed! Our team of consultants provides valuable Employment market insights and resources to support you on your career journey. We have assisted tens of thousands of individuals in finding exceptional career growth opportunities over the years. At PrideStaff, we prioritize building relationships and advocating for you with our network of employers nationwide. Our recruiters are committed to guiding you with career tools and resources. We are EOE.