Service Center Manager

Service Center ManagerLocation: Virginia Beach, VA, US, 23452 Busch Vacuum Solutions is a leading manufacturer of vacuum pumps, compressors, and blowers for use in industries such as semiconductor manufacturing, food processing, metallurgy, biomedical, and material handling. Busch Vacuum LLC has a direct hire opportunity for a Service Center Manager at our service center in Virginia Beach, Virginia! The work schedule is M-F 7a-3:30p. The targeted compensation range for this position is $80,000-100,000 per year, depending on qualifications, skills, and relevant experience.A Busch Service Center Manager is responsible for planning and directing all service center activities to achieve the business goals of the Busch service center. This includes but is not limited to management of the personnel and processes of the repair and re-manufacturing of vacuum furnaces and vacuum pumps in a world-class fashion, while safely meeting the targeted on-time delivery goals and Key Performance Indicator (KPI) measurements.Job Responsibilities:Manage and ensure adherence to documented and approved proceduresFacilitate the process to determine failure mode analysisEnsure the implementation of accurate transactional activitiesReview and approve all Service employees' expense reports, attendance, and payrollEnsure all training is completed per requirements or as directed, for example, safety, regulatory, legal, etc.Establish, monitor, and manage leading indicator metrics for daily improvementsImplement world-class practicesSet clear guidelines for expected behaviors and clear methods for reporting inappropriate behavior, and address real or potential complaints quickly and effectively to incorporate Human Resources DepartmentMake timely decisions based on data, trends, technical and professional expertiseEnsure that the Service Center provides accurate, timely, efficient, and high-quality work to establish and maintain credibility with customers and employeesProvide support to Field Service, Service Technicians, internal employees, sales employees, and customers with technical assistance, as neededResponsible for production performance in accordance with the Lean Seven step processTrain, motivate, and support staff in all areas of the company and departmental procedures and expectationsCoach and counsel employees on performance deficiencies and document as requiredPrepare and administer daily performance feedback and reporting as requiredConduct effective and timely annual performance appraisals for your employees in accordance with specific departmental and corporate goalsProvide suggestions and maintain continual process improvementsPerform all administrative duties within the production area, including timekeeping, performance documentation, and trainingSupervise, train, and coach production personnel, including responsibility for personnel and labor issues throughout the facilityThe service center manager may direct the activities of assigned Field Service employees, as needed.Required Experience:Associate Degree (two-year college or technical school) Required, Field of Study: Industrial Technology, Mechanical Engineering or related degree: PreferredBachelor's Degree (four-year college or technical school) Preferred, Field of Study: Industrial Technology, Mechanical Engineering or related degree: PreferredComputer Skills: Proficient in Microsoft Office, prior experience with ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management): PreferredCertifications & Licenses:Six Sigma Black Belt certification (SSGI): Preferred; Certified Plant Engineer (CPE): PreferredPersonal Qualifications:7+ years of experience in leading an Operations organization and Continuous Improvement Environment: RequiredExperience managing in a lean industrial manufacturing or repair environment: PreferredAbility to travel up to 25%Excellent English oral and written communication skillsKnowledge and understanding of technical/mechanical concepts and good mechanical aptitudeKnowledge of vacuum-based equipment: Highly PreferredDetail, safety and customer-orientedGood decision making and problem-solving abilitiesGood work values, ethics and integrity, and ability to influence your team to demonstrate the sameJob Requirements:Ability and willingness to pass a 10-panel drug screen, 7-year criminal history checkMost felonies are a disqualifier, misdemeanors are considered on a case-by-case basisMust pass respirator fit test (annual retesting required)Must be willing to maintain facial hair to a minimum for respirator fitmentMust be willing and able to utilize all required PPEMust have a valid drivers' license for the duration of employmentPhysical Requirements:Constant reaching outward, lifting/carrying/pushing pulling up to 10lbsFrequent standing, walking, sitting, lifting/carrying/pushing pulling up to 25lbsOccasional climbing, squatting, kneeling, reaching above the shoulder, and lifting/carrying/pushing pulling up to 50lbsAll applicants must be able to hear and see audible and visual alarms and must be able to wear all required PPE, such as safety shoes, electrical hazards, safety glasses, and hearing protectionBenefits & Opportunities:Busch Vacuum offers an attractive benefits package, which includes medical, dental, vision, EAP, tuition reimbursement, Legal Plan, 401K, PTO, and more! Opportunity for growth and advancement via on-the-job training, paid training/certifications, tuition reimbursement, and opportunities for advancement within the company. Busch values promoting from within!Work Environment:Moderately controlled manufacturing environment, moderate noise levels, fumes, and airborne particles, while working near moving mechanical parts. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.