Customer Service Warehouse Associate

Ewing Outdoor Supply 318 Arrowhead Drive Gilbert Islands, IL 60136 9602 Pay range ** $18 - $20 per hour ** Ewing Outdoor Supply is a fourth generation, family-owned wholesale landscape, irrigation, and outdoor supply company looking for dependable, customer-focused team members to join our operations team. While we have a lot of mantras around the company, two are, “treat the customer right,” and “have fun doing it!” If that sounds like you, keep reading… This role provides a variety of activities—including customer service, warehouse operations, inventory support, local deliveries, and sales assistance—making it ideal for someone who enjoys being active, working both indoors and outdoors, and being part of a fast-paced, team-oriented environment. Though preferred, this hands-on, foundational role doesn’t require prior industry experience; we provide world-class training to set you up for success from day one! So, do you value hard work, customer service, and teamwork? If so, reach out because we want to meet! **Preferred consideration for** Bilingual (English/Spanish) Responsibilities Go the extra mile to engage customers Greet and direct customers Provide accurate information (e.g. product features, pricing and after-sales services) Answer customers’ questions about specific products/services Conduct price and feature comparisons to facilitate purchasing Cross-sell products Ensure racks are fully stocked Manage returns of merchandise Coordinate with your team to provide excellent customer service (especially during peak times) Inform customers about discounts and special offers Provide customer feedback to the Store Manager Stay up-to-date with new products/services Deliver a wide variety of items to different addresses and through different routes Follow routes and time schedule Load, unload, prepare, inspect and operate a delivery vehicle Ask for feedback on provided services and resolve clients’ complaints Inform customers about new products and services Follow DOT regulations and safety standards Prior Outdoor Supply Industry Experience Must be comfortable working most of your shift on your feet and performing repetitive physical tasks, such as stooping, squatting, and lifting items above your head. Must be comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle. Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize, and manage time effectively Basic math skills Be able to lift 50-70 pounds Excellent communication skills, capable of building trusting relationships Ability to perform in fast-paced environments Valid driver’s license Excellent organizational and time management skills Good driving record with no traffic violations Bonus Points for the Following* Bilingual (Spanish & English) Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate) Proven work experience as a Customer Service Associate, Sales Associate, or similar role. Knowledge of inventory stocking procedures Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Wellness Resources Profit Sharing We have the 4 C’s that make your job a career! Career Development- To invest in your personal and professional growth, we offer a variety of training resources. Compensation- We offer competitive market wages, great benefits, PTO & bonus potential! Culture- We are family-owned, which gives us a unique culture, and we have fun with everything we do! Care- We care about all our employees because we would not be where we are now (over 100 years) if it weren’t for you!