Senior Patient Advocate Representative (Inside Sales)

Overview Senior Patient Advocate Representative (Inside Sales) - Exact Billing Solutions (EBS) – Lauderdale Lakes, FL Base salary: $75K-$80K per year + monthly bonus potential of $3K-$5K. Top performers can earn up to $140,000 annually. About Exact Billing Solutions Exact Billing Solutions is a unique team of medical billing professionals specializing in the substance use disorder, mental health, and autism care fields of healthcare services. We have extensive industry knowledge, a deep understanding of the specific challenges of these markets, and a reputation for innovation. With our proprietary billing process, EBS is the oil that brings life to the engines of its partner healthcare companies. EBS, owned by ICBD, a single-family office, is poised for exponential growth, and we are building out our teams to support the expansion of global operations. About ICBD Headquartered in Fort Lauderdale, Florida, ICBD is a robust single-family office focused on private investment and business development, supporting exceptional companies in healthcare, technology, and beyond. The organization champions entrepreneurial ingenuity, service, and action at the forefront of healthcare innovation. ICBD is tearing down barriers to care and opening doors to new possibilities. ICBD is self-funded, committed to sustainable growth, and led by visionary thought leaders—including our CEO and Founder, the 2024 Ernst & Young U.S. Entrepreneur Of The Year® National Overall Award winner. ICBD's most visible success (and EBS's largest client) is ABA Centers, a revolutionary leader in autism care and diagnostics, ranked #5 on the 2024 Inc. 5000 list of fastest-growing private companies in the U.S. Portfolio The ICBD portfolio includes these dynamic organizations united by strategic vision, operational expertise, and unwavering commitment to excellence: ABA Centers - The leading provider of autism care in the U.S., with 13 regional brands and 70+ operating areas. GateHouse Treatment - A comprehensive network of substance use disorder programs that address the full spectrum of recovery needs from medical treatment to supportive housing and respite services. Marquis MD - A concierge medicine concept redefining healthcare by prioritizing convenience, connection, and care powered by advanced technology. Exact Billing Solutions - Innovative revenue cycle management and advanced billing support systems for healthcare providers. Curative AI - A next-generation platform using AI to disrupt and transform the healthcare system by providing new solutions for revenue cycle management, scheduling, medical documentation, clinical and diagnostic support, and more. Recognition & Awards ICBD's commitment to operational excellence, ethical leadership, and transformative care has earned national and international recognition across industries. ICBD companies and leadership have been honored with multiple awards, including: Inc. 5000 - 5th Fastest-Growing Private Company in America (2024). Financial Times - #1 on "The Americas' Fastest Growing Companies." EY Entrepreneur Of The Year® U.S. Overall. South Florida Business Journal's Top 100 Companies. Florida Trend Magazine's 500 Most Influential Business Leaders. Inc. Best in Business, Health Services. About the Role The Senior Patient Advocate is a high-impact role at the crossroads of healthcare and consultative sales. You'll guide families through the treatment enrollment process, helping them secure insurance authorizations and confidently move forward with care. You'll also negotiate with insurance companies, explaining why our unique value proposition is the best solution for their clients. While grounded in compassion and advocacy, this position is also about driving results, closing opportunities, and achieving enrollment goals that directly impact children and families. What You'll Do Leverage your inside-sales skills with insurers to secure single-case agreements (SCAs), leveraging persuasive communication and problem-solving skills to maximize successful outcomes Maintain accurate and detailed records of communications with families, insurers, and internal teams to ensure transparency and accountability Serve as the primary point of contact for families and insurers, guiding them through the process while building strong, trust-based relationships that drive engagement and enrollment Own the follow-up process: manage pipelines, track progress, and stay proactive until families are successfully onboarded Conduct comprehensive intake discussions, clearly explain admissions, and apply advanced inside-sales strategies to effectively position ABA services and overcome barriers to care Collaborate with clinical teams to develop compelling treatment plans and assemble documentation that supports approvals and demonstrates value to insurers Monitor and track SCAs proactively, provide timely updates to stakeholders, and address client concerns with urgency and professionalism Participate in and contribute to ongoing training, mentoring, and knowledge-sharing to elevate both personal expertise and team performance in ABA and ASD services Qualities for Success in the Role A sales hunter mentality with a proven track record of exceeding quotas or enrollment goals Confidence in handling objections, navigating complex conversations, and asking for the commitment The ability to balance empathy with persistence — families trust you because you care, but they move forward because you lead Comfort in a fast-paced, metrics-driven environment where performance translates into significant monthly bonus earnings Requirements High school diploma (Bachelor's degree preferred) 3+ years of experience in admissions or inside sales, preferably in the ABA or autism care services field. In-depth knowledge of the SCA process, payer requirements, and insurance regulations. Demonstrated success in consultative sales, negotiation, and closing agreements with measurable results Proficiency in Microsoft Office Suite, Salesforce and other CRM systems, and sales/advocacy tracking tools. Exceptional ability to build trust and rapport with families, insurance representatives, and cross-functional teams. Strong communication skills, including professional telephone etiquette and persuasive presentation abilities. Highly organized, detail-oriented, and capable of managing multiple priorities in a fastpaced environment. Proven ability to work independently while contributing to a collaborative team culture. • Critical thinking and problem-solving skills with a proactive, results-driven mindset. Familiarity with ABA therapy principles and practices strongly preferred. Professional or personal experience with autism and/or ABA therapy is a plus. Willingness to undergo background and drug screenings as required Benefits 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays). Flexible Spending Account (FSA) and Health Savings Account (HSA) options. Medical, dental, vision, long-term disability, and life insurance. Generous 401(k) with up to 6% employer match. Exact Billing Solutions Culture Integrity. Dependability. Attention to detail. All our team members exhibit these qualities when it comes to doing business. And when it comes to the business of supporting a team, as a company, we offer no less to our team members. We're a fast-paced, growing company delivering services that allow our clients to spend more time helping people. At the end of the day, it's people, not numbers, that drive our success. Exact Billing Solutions participates in the U.S. Department of Homeland Security E-Verify program. #J-18808-Ljbffr Exact Billing Solutions