Clinical Command Center Agent-HSO System Admitting department-150 E. 42ND St.-Full-Time-Evening Shift-3PM-11PM

Clinical Command Center Agent

The Clinical Command Center Agent is responsible for coordinating and supporting system throughput, patient transfers, (tele) consult operations and centralized clinical admitting across the health system. Within the Clinical Command Center (CCC), the agent ensures timely and accurate patient flow, while serving as a central point of communication between clinical teams, hospital departments, registration teams and transport services. Customer service, real-time collaboration and workflow accuracy are the hallmarks of this role. This position manages system-wide patient admissions, transfers, and bed assignments to ensure every patient is placed in the right bed, at the right time, for the right care!

Responsibilities include performing accurate pre-admissions, serving as primary administrative contact for inter/intra facility transfers, assignments of all inpatient beds, direct admissions, and consult requests across all hospitals in the health system. The agent works with bed management, centralized clinical admitting and transfer services leaders to liaison with clinical teams in the identification and assignment of appropriate patient placement. They obtain authorizations, schedule appointments and pre-testing exams, monitor patient progress, coordinate transportation arrangements, maintain awareness of real-time census data, bed availability and hospital census capacity across all campuses, and serve as a liaison between providers, admitting and clinical teams to facilitate timely patient placement.

The agent promptly answers calls and screens inquiries with strict adherence to patient confidentiality, provides exceptional customer service in all interactions with internal and external partners, serves as a resource to our MSHS patients, providers, nursing units, hospital departments and other stakeholders, and provides administrative support for all MSHS processes related to Decedent Affairs.

Participate in training, cross-coverage and performance improvement activities, demonstrates knowledge of hospital and departmental standards, policies, procedures and regulatory standards, and performs other duties as assigned.

Qualifications include a Bachelors degree preferred or equivalent in education, training and experience, 3 years related experience in hospital admitting, patient access, and bed management or transfer center operations required, experience in admissions functions in a healthcare Emergency Department setting and/or a system-wide clinical command center environment strongly preferred, intermediate to advanced skill level in EPIC. Ability to use data entry, retrieval and medical data base system.

Required skills include collaboration and partnership, EPIC system, Microsoft Suite proficiency, organization, prioritization and planning.

About Us: Strength through Unity and Inclusion. The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally.

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it.

Equal Opportunity Employer. The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported.

Job Info: Job Identification 3037335, Job Category Clerical, Job Schedule Full time, Job Shift Evening, Locations 150 E 42nd St, New York, NY, 10017, US