Service Advisor

Neely Coble Company has been serving commercial truck operators in Tennessee and Alabama for more than 50 Years. Whether you are in the market for a new or pre‑owned truck or need service or parts for your current truck, count on Neely Coble Company for the most up-to-date products with the same old fashion service that made us popular since 1951. We are a Freightliner, Isuzu and Sprinter authorized dealer. Job Description Neely Coble Company, Inc. (Nashville, TN) is seeking a Service Advisor. This person will work as a single point of contact to our service customer accounts, providing them with personalized support regarding vehicle issues, and/or scheduling service appointments. Minimum of 2 years in a customer service related position. Previous experience in the heavy duty truck/transportation industry is a definite plus. Excellent interpersonal, verbal and written communication skills. Intermediate computer skills in Microsoft Word, Outlook and Excel. Motivated, well organized, self‑starter able to work effectively with limited supervision. Ability to read and comprehend instructions and information. High school diploma or equivalent required. Valid in‑state driver's license. Professional appearance. Qualifications Acts as a single point of contact for our dedicated customers. Collaborates with Shop Foreman, Service Advisors, and Parts Personnel to give timely and accurate repair updates. Answers phone calls and emails in a timely and courteous manner. Assesses customers' needs and then uses all available resources to guarantee a high level of customer satisfaction. Maintains a constant line of communication with the customer regarding the status of all requests. Maintains daily service log and customer account records for reporting purposes. Meets with customers frequently, at their place of business, to maintain a personal and positive working relationship. Additional Information Dental, Medical and Vision Coverage 401K Short‑term, Long‑term Disability and Life Insurance Coverage AFLAC PTO Direct Deposit #J-18808-Ljbffr