IT Helpdesk Specialist

About the Organization Applied Aerospace & Defense (Applied) is a premier provider of advanced design, engineering, and vertically integrated manufacturing solutions for leading and next-generation space and defense technology companies. Applied builds complex hardware for extreme operating environments and is focused on three core markets: Space and Launch Systems, Defense Aviation and Airborne Systems, and C5ISR and Precision Strike Systems. With decades of space and defense manufacturing heritage, Applied combines deep material science and IP-enabled process expertise with the ability to enable rapid prototyping, enhance new product development, and responsively scale production. Across its nationwide infrastructure of advanced manufacturing facilities, Applied continuously supports a balanced mix of next-generation technology and platform development, large scale production programs, and aftermarket sustainment for enduring platforms.

EOE Statement Applied Aerospace and Defense is an equal opportunity employer.

Description

OVERVIEW OF POSITION:

All computer support issues and any problems that a user will run into regarding their machine and their ability connect to resources.

ESSENTIAL JOB FUNCTIONS:

• Provide first level Technical Support for office/remote users and computer technologies.
• Support users and resolve issues promptly and efficiently.
• Collaborate with Technical Teams to collaborate and resolve complex technical issues.
• Maintain accurate documentation of support activities.
• Manage and Prioritize help desk tickets (using an electronic ticketing system).
• Participate in training sessions to stay up to date on technologies.
• Provide guidance, support and training to help users effectively utilize IT resources.
• Ensure compliance with company policies, procedures and best practices.
• Provide support for laptops, desktops, hardware, software, applications, & troubleshooting.
• Provide support for business equipment including printers, copiers, & office technologies.
• Document technical support procedures to ensure consistent delivery with quality.

Position Requirements

SKILLS EXPERIENCE EDUCATION:

• Experience with technology support and customer service.
• Requires at least 2+ years of experience working in an office environment.
• Requires at least 2+ years of prior experience in an IT support or service desk position.
• Experience supporting computer hardware and software (desktop support and/or help desk).
• Experience installing, troubleshooting and repairing hardware and software.
• Experience logging and managing IT support tickets in a Help Desk ticketing system.
• Experience working in Windows environments and supporting Windows operating systems.
• Experience with Microsoft Office products including M365, Word, Excel.
• Basic networking knowledge and experience troubleshooting connectivity issues
• Basic knowledge and troubleshooting skills including knowledge of TCP/IP, DHCP, DNS.
• Experience supporting mobile devices including iPhones/iPads and Windows tablets.
• Prefer experience with Microsoft Teams, Exchange/Outlook, Edge, and cloud applications.
• Requires high school diploma or higher education (2+ years of higher education preferred).
• Requires excellent communication skills and a customer-oriented approach to support.
• Requires experience working in a team environment.

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, or skills required. Employees may be required to perform other job-related duties as assigned, consistent with business needs and applicable law.

Due to the nature of our work and applicable U.S. export control laws, this position requires International Traffic in Arms Regulations (ITAR) eligibility. Only individuals who qualify as a “U.S. person” as defined by ITAR (U.S. citizens, U.S. permanent residents, refugees, or asylees), unless specified otherwise within job description, are eligible for employment.

Applied Aerospace & Defense (“AA&D”) is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Applicants who require reasonable accommodation for any part of the application or hiring process due to disability, medical condition, or other protected reason may contact the Human Resources Department. Requests will be reviewed in accordance with applicable law.

Where required by law, the applicable pay range and a summary of benefits and other compensation for this position will be provided.

Shift Days

Full-Time/Part-Time Full-Time

Location Applied Aerospace & Defense, Newington

Category Information Technology

Req Number INF-26-00010

Position IT Helpdesk Specialist

Close Date

Post Internal Days 0

Number of Openings 1

Exempt/Non-Exempt Non-Exempt

Hiring Manager(s) Gina Lestage

This position is currently accepting applications.