Host Hostess

divh2Host/h2pA hostess or host greets customers as they enter a restaurant, takes their reservations or puts them on a waiting list, gives them menus and shows them to their seats. They may also handle phone calls and customer queries about the restaurant and menu, and assist various restaurant staff when necessary./ph3Host Job Responsibilities:/h3ulliGreeting guests as they enter, and putting them on a waiting list as necessary./liliProviding guests with menus and answering any initial questions./liliSeating guests at tables or in waiting areas./liliAssigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers./liliEngaging with guests to ensure theyre happy with food and service./liliResponding to complaints and helping to resolve them./liliAnswering phone calls, taking reservations and answering questions./liliA knowledge of the menu./liliHelping out with other positions in the restaurant as needed./liliProviding great customer service./li/ulh3Requirements:/h3pHostess Requirements:/pulliHigh school diploma or equivalent preferred./liliAbility to provide top-notch customer service in a fast-paced environment./liliA positive attitude and ability to work well under pressure with all restaurant staff./liliDoes high-quality work while unsupervised./liliAble to work in a standing position for long periods of time./liliAble to safely lift and easily maneuver trays of food when necessary./liliWilling to follow instructions and ask questions for clarification if needed./liliAble to handle money accurately and operate a point-of-sale system./liliAble to work in a busy restaurant environment./liliRestaurant experience a plus./li/ul/div